Aravind Kutappan
Delivery Partner Executive
Petaling Jaya,Selangor
Summary
Experienced IT Manager offering exemplary client relationship building prowess. Strong leader known for driving efficiency and cost savings through continuous process improvements. Expertise in incident management ,outage response and general IT infrastructure and application support.
Overview
5
5
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Delivery Partner Executive
IBM
09.2014 - Current
- As part of the Account management team for, IBM's Cloud Computing offerings, my responsibilities include managing clients at the senior management and C-level, internal teams, profitability and all critical situations while ensuring committed service levels are maintained and improved where possible.
- Led over 30 strong cross functional team in delivering a fully managed SAP environment built on the IBM Cloud platform for the biggest SAP Managed Applications customer in the AP region.
- Developed, led and implemented various Get-To-Green and customer improvement initiatives that turned around troubled customers into net promoters of 8+.
- Increased account profitability by leading a server consolidation exercise to reduce redundant footprint, leading to an approximate 90K USD recurring cost savings.
- Developed and implemented a governance reporting model that was then adopted across key customers in the AP region.
- Awarded the Eminence & Excellence Award in 2016
- Awarded the Best Employee CMS DPE award in 2017 and 2018
Incident Manager
IBM
03.2013 - 08.2014
- Team leader for the Malaysian incident management team of 4.
- Led support teams in analyzing, addressing and resolving major incidents that occur on the environment and to subsequently initiate the Problem Management process.
- Mentored, coached and trained members of the team in the Major Incident process.
- Developed highly effective incident response team and trained extensively in preparation for possible events by creating 'role-play' sessions for the new Incident Managers.
- Awarded the Eminence & Excellence Award twice in 2014 for the recognition as part of the pilot team in Malaysia.
Component Delivery Manager - Storage
T-Systems Malaysia
10.2009 - 03.2013
- Attached to the Service/Delivery Management unit for the Shell global account with T-Systems Malaysia.
- Ensured service delivery of storage related services meet projected and agreed upon quality, cost and delivery performance including agreed upon SLA's and OLA's.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Deployed a new billing model which included operational reporting processes and a billing-tier model which allowed over 600K USD to be back billed to our clients due to the previous shortcomings of the billing solution.
- Promoted from Analyst to Manager
Consultant
Accenture
09.2008 - 09.2009
- Served as a functional consultant in one of the few first Service Oriented Architecture projects.
- Primary technology used was Oracle Weblogic Portal, Oracle Service Bus and Oracle Business Process Manager.
- Gathered requirements on the relevant business processes and produced optimized processes together with business stakeholders.
- Designed and developed technical business processes to be used to integrate and define the business logic using the Oracle Business Process Manager.
Senior Application Support Consultant
British American Tobacco
09.2006 - 08.2008
- Desk support services to more than 2,000 users across globally in a 24x5 operation setup.
- Introduced effective team development, process improvement, and standard operating procedures to enhance delivery of services.
Initiated Quality improvement plans as part of a six-sigma corporate vision to enhance service and delivery quality. - Oversaw system related change requests and coordinated system releases.
- Supported the maintenance of existing systems including identifying, communicating and resolving systems issues.
Business Analyst
British American Tobacco - GSD
11.2004 - 09.2006
- Worked as a Business Analyst for the delivery of global SAP systems.
- Main responsibilities included analysis of business requirements, system implementation, resolution of system-related change requests and issues, and technical support.
- Carried out key roles and responsibilities throughout the 2 year project which includes business engagement, development of solution, deployment and consultation.
- Contributed to a successful implementation across 50 countries and 1500 users in 10 months
Management Trainee
Proton Edar
08.2003 - 10.2004
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
Bachelor of Science - Computer Science
Universiti Teknologi Malaysia
02.1999 - 06.2003
Skills
Client relationship management
Quote
If you can’t feed a team with two pizzas, it’s too large
Jeff Bezos
Certification
Comptia Cloud+
Timeline
Microsoft Certified: Azure Fundamentals
08-2020
AWS Certified Cloud Practitioner
01-2020
IBM - Introduction to Artificial Intelligence
11-2019
IBM - Cloud Service Management and Operations - Advanced
09-2018
Comptia Cloud+
04-2018
Delivery Partner Executive
IBM
09.2014 - Current
Incident Manager
IBM
03.2013 - 08.2014
Component Delivery Manager - Storage
T-Systems Malaysia
10.2009 - 03.2013
Consultant
Accenture
09.2008 - 09.2009
Senior Application Support Consultant
British American Tobacco
09.2006 - 08.2008
Business Analyst
British American Tobacco - GSD
11.2004 - 09.2006
Management Trainee
Proton Edar
08.2003 - 10.2004
Bachelor of Science - Computer Science
Universiti Teknologi Malaysia
02.1999 - 06.2003
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