Windows 10 and 11 OS technical support
Afiq Abqari Bin Kortubi
Asst Mgr End User System Delivery
PUTRAJAYA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Assistant Manager End User System Delivery
Division Tech Architecture & Delivery
09.2023 - Current
- Technical Engineer for project assigned for Endpoints and UC productsd
- Developed, designed, deployed and integrated products, systems and networks.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Assistant Manager End User Apps 4
Division Business Technology
01.2018 - 08.2023
- PLCM and DLCM Service Delivery and Operation.
- Handling all PLCM printer request via Centralize Web
- Housekeeping and updating PLCM inventory record
- Prepare monthly billing for Rental and Usage
- Engage with end user for any inquiries and complaints regarding request and delivery
- Monitoring expired contract date for each printer to be return to vendor
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Contact: Norida binti Sharudin ( Manager )
Assistant Manager Service Delivery IT Technical
Division ICT Services
01.2013 - 12.2017
- Project Engineer for McAfee AV deployment at Bank Simpanan Nasional and Alliance Bank
- Interacted with state and local agencies concerning compliance with codes and regulations.
- Deploy McAfee AV to all Windows Based-endpoint machine at all Alliance Bank and BSN branches which
- Created project schedules and evaluated construction plans using maps and blueprints.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Evaluated and adjusted construction and engineering processes to maximize project efficiency, solving technical problems.
- Includes PC, Notebook, ATM, CDM, QMS and etc
- Delivered services to customer locations within specific timeframes.
- On Site at customer base for 3 years to monitor all endpoint and assist operation before handover to SOC
- Contact: Baharuddin Jalaluddin ( Manager )
Assistant Manager Product Specialist 1
Division Solutioning & Project Management
02.2010 - 12.2012
- Pre Sales for Managed Desktop / Endpoint Solution
- Teaming up with Account Manager and Sales to come out with RFP, RFQ and BOM
- Researched product's technical specifications and accurately communicated information.
- Preparing Commercial section for Tender Documents, do
- Continually expanded knowledge of product or service line.
- Approval Paper for Top Management to approve and
- Master Service Agreement for contract between customer and TM
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Contact: Mohd Shukor Bin Abdul Malik ( AGM )
Education
BBA - Interface Design
Faculty of Creative Multimedia, MMU Cyberjaya
Cyberjaya 04.2004 - 08.2008
Skills
Windows 10 and 11 Technical Expert
Product Specialist / Pre Sales
Microsoft Intune and SCCM
Project Documentation ( Handover, MOP, UAT)
UC Cloud products ( Ameyo, Zoom, Webex)
Processing Documents ( Proforma Invoice, asset leasing, monthly billing)
Hardware Endpoints and Printer Technical Experts
Ready for Travel and Outstation
Accomplishments
- PLCM on site Inventory Tracking (10/2018 –2018)
- Organization
- Provide site support engineer a mobile form to fill up the details of all PLCM printer that engineer encounter to be update automatically
- The mobile form can scan QR code
- Barcode and able to provide GPS and to snap photo within 1 page of form.
Software
UC Cloud (Ameyo, Zoom and Webex)
Microsoft Excel ( Monthly billing, Asset Inventory,
Microsoft Powerpoint and POWER BI
Certification
McAfee Endpoint VSA AV
Interests
DIY and Cooking
Timeline
Assistant Manager End User System Delivery
Division Tech Architecture & Delivery
09.2023 - Current
Microsoft Azure AI Fundamentals
06-2023
Assistant Manager End User Apps 4
Division Business Technology
01.2018 - 08.2023
McAfee DLP for Endpoint Encryption
04-2014
McAfee Endpoint VSA AV
03-2014
Assistant Manager Service Delivery IT Technical
Division ICT Services
01.2013 - 12.2017
Assistant Manager Product Specialist 1
Division Solutioning & Project Management
02.2010 - 12.2012
BBA - Interface Design
Faculty of Creative Multimedia, MMU Cyberjaya
04.2004 - 08.2008