Apoorva Jain
HR Manager/ Private Client Manager
Kuala Lumpur,14
Summary
Dynamic Human Resources Specialist with a proven track record at Audrey's Diamond, excelling in strategy development, employee engagement and People Performance. Enhanced performance management systems, driving a 20% increase in team productivity. Skilled in client profile building and fostering strong relationships. Adept at understanding client preferences and delivering bespoke experiences that align with their lifestyle and expectations
Overview
11
11
years of professional experience
2
2
Languages
Work History
Human Resources Specialist
Audrey's Diamond
02.2019 - Current
- Managed staff, handled performance reviews, planned training sessions, and organized workflows for smooth operations.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Improved performance management systems to help employees be more responsible and achieve better results.
- Set up clear processes for giving regular feedback and setting goals across departments, schedule meetings, takes notes and prepare pre and post meeting materials
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
Private Client Manager
Audrey's Diamond
08.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed personalized portfolios for elite clientele elevating annual sales from RM 1.8M to RM 3M and driving substantial business growth.
- Crafted and executed bespoke client service strategies tailored to individual preferences, resulting in elevated client satisfaction and loyalty.
- Oversaw a portfolio of 15+ elite clients, achieving 20% revenue growth year over-year.
- Represented the brand at prestigious events, exhibitions in Sydney, Hong Kong and Kuala Lumpur promoting luxury experiences and generating premium leads
- Collaborated with sales, marketing, and product teams to craft exclusive collections, elevating client engagement.
Team Leader - HR
Lotus Wireless Technologies India
10.2016 - 09.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Designed training programs for new hires and existing staff members to enhance skillset development.
- Developed job descriptions in collaboration with department heads to define roles and responsibilities.
- Managed the recruitment process from job posting through offer acceptance including background checks
- Manage the entire process from scheduling meetings with multiple senior stakeholders to preparing the meeting agendas, with special attention to promoting schedules and deadlines
HR Consultant
Synergy Relationship Management Pvt. Ltd.
08.2014 - 07.2016
- Collaborate closely with Hiring Managers to define new positions and gain a comprehensive understanding of overall staffing needs and requirements
- Coordinate interview schedules, brief candidates before and after interviews, and prepare or issue HR-related communications such as offer letters and employment contracts
- Skilled in using LinkedIn Recruiter, Naukri, Monster, and other online social media platforms to attract and identify top candidates from the available talent pool
- Prepare recruitment reports and metrics to support the recruitment team and management. Conduct background checks and verify references to ensure candidate suitability
Education
MBA - Human Resources Management
Devi Ahilya Vishwavidyalaya
Indore, India 04.2001 -
BBA - Management
Vikram Vishwavidyalaya, Ujjain, India
Ujjain, India 04.2001 -
Skills
Strategy development
Clientele interactions
Client profile building
Excellent communication
Performance analysis
Employee engagement
Visa Status
Dependant Pass
Timeline
Private Client Manager
Audrey's Diamond
08.2019 - Current
Human Resources Specialist
Audrey's Diamond
02.2019 - Current
Team Leader - HR
Lotus Wireless Technologies India
10.2016 - 09.2018
HR Consultant
Synergy Relationship Management Pvt. Ltd.
08.2014 - 07.2016
MBA - Human Resources Management
Devi Ahilya Vishwavidyalaya
04.2001 -
BBA - Management
Vikram Vishwavidyalaya, Ujjain, India
04.2001 -