AO HONG OOI
OUM Part Time Student
Perlis
Summary
My name is OOI AO HONG, and I am based in the serene state of Perlis, Malaysia. My academic and professional journey is a blend of two distinct worlds: the structured, analytical world of Business and the boundless, expressive realm of Digital Media Design.
Currently pursuing my studies in Web Development (CBDW2203), I am driven by the challenge of merging functionality with aesthetics. I don't just build websites; I craft digital experiences that serve strategic business goals while delighting users visually.
Since 2020, I have been running 3 e-commerce stores — 2 on Shopee and 1 on TikTok Shop — and actively studying the stock market. In 2024 I took it a step further by enrolling part-time in a design degree. I believe in maximising my youth by building multiple skills simultaneously — because the hustle of today creates the freedom of tomorrow.
My transition from business to design was deliberate. I saw that the most impactful digital products succeed because they balance commercial thinking with great user experience — and I want to be the kind of designer who understands both sides of that equation.
Overview
5
5
years of professional experience
Work History
OUM Part Time Student
OPEN University Malaysia
PERLIS
09.2024 - Current
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Pursuing studies on a part time basis while maintaining full time employment
- Effectively manage time after working hours to complete coursework and assignments
- Demonstrate strong self discipline and commitment to continuous learning
Online Stores Seller
HOCK MOTOR
PERLIS
09.2020 - Current
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Resolved customer complaints promptly to maintain a positive brand image.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Arts - DIGITAL MEDIA DESIGN
OPEN UNIVERSITY MALAYSIA
PERLIS 04.2001 -
Skills
Fast learner
Positive attitude
Time management
Computer skills
Research and analysis
Customer service
Business correspondence
Social media platforms
Social media management
Information research and sourcing
Timeline
OUM Part Time Student
OPEN University Malaysia
09.2024 - Current
Online Stores Seller
HOCK MOTOR
09.2020 - Current
Bachelor of Arts - DIGITAL MEDIA DESIGN
OPEN UNIVERSITY MALAYSIA
04.2001 -