Anusuia Gunasekaran
Senior Customer Care Officer
Seremban
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Customer Service, Accountant, and Admin
Nithianadhan Peramal Enterprise
06.2024 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained personnel records and updated internal databases to support document management.
Senior Customer Care Officer
M1 Technical Support
04.2023 - 05.2024
- Monitoring and maintaining the computer systems and networks within an organization in a technical support role. Assist if there are any issues or changes required, such as forgotten passwords, viruses or email issues
- Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone
- Typical duties include: -
- - logging and processing support calls
- - installing and configuring computer hardware, software, systems, networks, printers and scanners
- - planning and undertaking scheduled maintenance upgrades
- - setting up accounts for staff, ensuring that they know how to log in
- - solving password problems
- - talking to clients and computer users to determine the nature of any problems they encounter
Senior Customer Care Officer
SingTel
10.2016 - 01.2019
- Company Overview: technical helpdesk
- Monitoring and maintaining the computer systems and networks within an organization in a technical support role. Assist if there are any issues or changes required, such as forgotten passwords, viruses or email issues
- Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone
- Typical duties include: -
- - logging and processing support calls
- - installing and configuring computer hardware, software, systems, networks, printers and scanners
- - planning and undertaking scheduled maintenance upgrades
- - setting up accounts for staff, ensuring that they know how to log in
- - solving password problems
- - talking to clients and computer users to determine the nature of any problems they encounter
- Technical helpdesk
Customer Service Executive
Astro
05.2014 - 10.2016
- Company Overview: (CSE)
- Was in call centre and now in centre handling customer face to face
- Handle inbound calls and assist customers who have inquiries on product in a professional and timely manner
- Understanding and assessing customers' requirements and recommending appropriate consumer products
- To maintain accurate and updated information by keeping abreast with current product and market information.
- To build and maintain long-term and profitable relationships with customers.
- Follow up on customer calls where necessary.
- Handle customer query through email &update
- Update call reports in the system to make sure other agent can refer in future
- Enhanced Telecommunication Skills
- (CSE)
Customer Care Consultant (CCC)
Maxis
06.2013 - 05.2014
- Company Overview: (BPU) Business Processing Unit
- Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web-based interface
- Maintain data entry requirements by following data program techniques and procedures.
- Verifies entered data by reviewing, correcting, deleting, or re-entering data, combining data from multiple system when information is incomplete, purging files to eliminate duplication of data.
- Maintains customer confident and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- (BPU) Business Processing Unit
Astro Telemarketing Executive
Scicom Sdn Bhd
11.2012 - 06.2013
- Explain products or service and prices, and answer questions from customers.
- Obtain customer information such as name, address and payment method, and enter orders into computers.
- Deliver prepared sales talks, reading from scripts that describe products or service, in order to persuade potential customers to purchase a product or service or to donate
- Record names, addresses, purchases, and reactions of prospects contacted
- Adjust sales scripts to better target the needs and interests of specific individuals.
Celcom (Post-paid) Customer Service Executive
Vads Sdn Bhd
03.2012 - 10.2012
- Handle inbound calls and assist customers who have inquiries on product In a professional and manner
- Understanding in assessing customers' requirements and recommending appropriate consumer products.
- To build and maintain long term and profitable relationships with customers.
- Follow up on customers calls.
- Update call reports in the system to make sure other agent can refer in future.
Hotlink (Prepaid) Customer Service
SRG Asia Pacific (M) Sdn Bhd
01.2011 - 01.2012
- Handle inbound Skype calls and assist customers who have inquiries on hotlink product in a professional and timely manner
- Understanding and assessing customers' requirements and recommending appropriate consumer products
- To maintain accurate and updated information by keeping abreast with current product and market information.
- To build and maintain long-term and profitable relationships with customers.
- Follow up on customer calls where necessary.
- Handle customer query through email &update
- Update call reports in the system to make sure other agent can refer in future
- Enhanced Telecommunication Skills
Manager at McDonald KL
McDonald
01.2007 - 01.2009
- Company Overview: KL, Malaysia
- Been a normal crew then later got promoted to a restaurant manager.
- Handling all the crew in the floor
- Handle time work for the crews.
- Provide information about product and guide the new crew.
- To assist the restaurant manager, manage the operations, staff and business results of a single McDonald's restaurant
- Delivering the highest standards of Quality, Service &Cleanliness to our customers
- To manage customer complaints
- To complete assigned daily paperwork, including inventories, cash sheets, drawer counts and deposits.
- KL, Malaysia
Education
Diploma - Business Management, Management
PTPL College
Primary/Secondary School/SPM/O Level - Arts
MGS KL
Skills
Microsoft Office
Certification
Diploma in Business Management, 2010
Personal Qualifications
- Diploma, Diploma in Business Management, Management, PTPL College, Malaysia, 2.22 over 4.00
- Primary/Secondary School/SPM/O Level, Arts, MGS KL, Malaysia, Pass, 01/01/05
Job Preferences
Expected Monthly Salary : $ 2800 (negotiable)
Willing to Travel : Yes
Willing to Relocate : Yes
Possess Own Transport : NO
Personal Information
- Age: 37
- Date of Birth: 11/03/87
- Gender: Female
- Nationality: Malaysia
- Marital Status: Married
Timeline
Customer Service, Accountant, and Admin
Nithianadhan Peramal Enterprise
06.2024 - Current
Senior Customer Care Officer
M1 Technical Support
04.2023 - 05.2024
Senior Customer Care Officer
SingTel
10.2016 - 01.2019
Customer Service Executive
Astro
05.2014 - 10.2016
Customer Care Consultant (CCC)
Maxis
06.2013 - 05.2014
Astro Telemarketing Executive
Scicom Sdn Bhd
11.2012 - 06.2013
Celcom (Post-paid) Customer Service Executive
Vads Sdn Bhd
03.2012 - 10.2012
Hotlink (Prepaid) Customer Service
SRG Asia Pacific (M) Sdn Bhd
01.2011 - 01.2012
Manager at McDonald KL
McDonald
01.2007 - 01.2009
Diploma - Business Management, Management
PTPL College
Primary/Secondary School/SPM/O Level - Arts
MGS KL
Similar Profiles
Pankaj BhogePankaj Bhoge
Scrum Master at Peramal Services LLC - Client : RADISCANScrum Master at Peramal Services LLC - Client : RADISCAN
Pankaj BhogePankaj Bhoge
QA Automation Engineer at Peramal Services LLCQA Automation Engineer at Peramal Services LLC
Pankaj Laxman BhogePankaj Laxman Bhoge
Scrum Master at Peramal Services LLCScrum Master at Peramal Services LLC
Muhammad Syafiq Anas Bin ShazniMuhammad Syafiq Anas Bin Shazni
Director at CTRL PC SDN BHDDirector at CTRL PC SDN BHD
Bryan Tan Phei CheangBryan Tan Phei Cheang
Business Development Manager at RPM Paints Solutions Sdn BhdBusiness Development Manager at RPM Paints Solutions Sdn Bhd