ANU SREE AIAPILLAI
Receptionist
TAMAN SCIENTEX,Malaysia
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist Clerk
MRS CHUA
Pasir gudang, Johor
02.2020 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Cashier Assistant
MRS CHUA
Pasir gudang, Johor
02.2020 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Officer
MRS CHUA
Pasir gudang , Johor
02.2020 - Current
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
08.2019 - 06.2021
Skills
Office administration
Timeline
Receptionist Clerk - MRS CHUA
02.2020 - Current
Cashier Assistant - MRS CHUA
02.2020 - Current
Customer Service Officer - MRS CHUA
02.2020 - Current
Cosmopoint College Johor - High School Diploma,
08.2019 - 06.2021
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