Hi, I’m
ANUSHREE SAIN
Assistant Manager Operations
Gurugram
Summary
Assistant Manager Operations : Concentrix India
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
3
years of professional experience
1
Language
Work History
Concentrix India
Assistant Manager Operations
06.2021 - Current
Job overview
- As an Assistant Manager in operations, managing two workflows as well as a team of 30+ FTEs & helped them meet the performance metrics & client SLAs
- Ensuring that the quality standards are met along with dealing with any behavioral challenges with the team
- As Workflow Owner, in charge of weekly business reviews with clients & catering to any ad hoc requests
- Coordinating with multiple locations on headcount, capacity & other SLA planning & achievement
- Being the POC for any client communication & discussion & manager one to one client relations
- Additionally involved with process level tasks such as support upskilling, ideations & automation as well as working on P3 projects
- Extra Initiatives & Projects: EPP projected with the client for creating a dashboard for data collection to smoothen the update dissemination projection
- Part of the editorial team for wellness newsletter to help showcase the initiatives taken by Organisation for mental well being of the agents
- Involved with Ideations team for Idea formulation & presentation to client helping process level changes for better performance & delivery.
Education
MCM DAV COLLEGE, Panjab University
Masters In Psychology from Organizational Behavior and Development and
Counseling.
Gargi College, Delhi University
Bachelors Of Arts (programme) from Psychology & Entrepreneurship
Skills
P3
Policy Enforcement
Performance Tracking
Employee Supervision
Process Improvement
Service Delivery Management
Training and Mentoring
Operations Management
New Employee Hiring
Compliance Monitoring
Operational Planning
Personal Information
- Date of Birth: 10/04/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager Operations
Concentrix India
06.2021 - Current
MCM DAV COLLEGE, Panjab University
Masters In Psychology from Organizational Behavior and Development and
Counseling.
01.2016
Gargi College, Delhi University
Bachelors Of Arts (programme) from Psychology & Entrepreneurship
01.2014