Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anusha Subramaniam

Anusha Subramaniam

Sales Support
Batu Kawan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Service Sales Support

NTK Industrial Sdn Bhd
01.2024 - 01.2025
  • Managed warranty claims by handling documentation, coordinating with suppliers, and ensuring timely resolution for after-sales service cases.
  • Prepared the SOPs for after-sales service (warranty claims) workflows, improving efficiency and compliance.
  • Scheduled and coordinate service appointments, making sure clients requests were handled quickly and efficiently.
  • Prepared detailed service and inspection reports after each job is completed to keep records accurate and up to date and send them to the respective sales admin and sales personnel.
  • Managed purchasing for the service team, ensuring they have the necessary materials and parts.
  • Processed warranty sales order, delivery notes (DOs) and invoices as per company policies.
  • Processed warranty claim forms and collaborate with suppliers to resolve issues efficiently.
  • Issued warranty purchase orders and goods release notes (GRN) to the suppliers.
  • Created and send the quotation to clients, especially for the General Industries service team.
  • Trained new service team members on warranty claim procedures and best practices to ensure smooth operations.

Stock Controller

Courts (Malaysia) Sdn Bhd
10.2022 - 07.2023
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
  • Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.

Graduate Associate

Courts (Malaysia) Sdn Bhd
09.2021 - 09.2022
  • Served the customer and provide the product information to the customers.
  • Performed daily stock count at the store.
  • Opened the sale order for the cash and credit for the customer and receive the payment and then test the product.
  • Attended product training from the Courts’s supplier.
  • Maintained the cleanliness of the store.
  • Received the goods from the warehouse.
  • Keyed in Good Receiving Notes (GRN) in the system.
  • Filled in the Master-float and cashier logbook.
  • Handled the CIT collection and record it in the logbook.
  • Closed cashier counter at the end of the day

Education

Bachelor of Science - Industrial Physics

Universiti Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Skills

    Friendly, positive attitude

    Teamwork and collaboration

    Computer skills

    Customer service

    Microsoft office

    Problem-solving

    Team management

    MS office

    Multitasking

    Time management

    Calm under pressure

Interests

Reading

Drawing

Travelling

Playing Badminton

Timeline

Service Sales Support

NTK Industrial Sdn Bhd
01.2024 - 01.2025

Stock Controller

Courts (Malaysia) Sdn Bhd
10.2022 - 07.2023

Graduate Associate

Courts (Malaysia) Sdn Bhd
09.2021 - 09.2022

Bachelor of Science - Industrial Physics

Universiti Malaysia Sabah
04.2001 -

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Anusha SubramaniamSales Support