ANUSHA A/P VIKNESVARAN
PROCUREMENT EXECUTIVE
Selangor
Summary
Dedicated and motivated professional with a strong academic background and diverse practical experience in procurement, business management, and accounting. Currently serving as a Procurement Executive in a property development company, I have honed skills in supplier management, negotiation, and process improvement. Passionate about education, I have been teaching informally since the age of 15 and am committed to pursuing a formal teaching career. With a solid foundation in science, business, and accounting, I am eager to leverage my knowledge and experience to inspire and educate others. I am enthusiastic about continuing my journey as a teacher and making a positive impact in the field of education.
Overview
12
12
years of professional experience
25
25
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Procurement Executive
Paramount Bounty Sdn Bhd
11.2024 - Current
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Delivered substantial bottom-line impact by identifying inefficiencies in existing procurement processes and implementing corrective measures.
- Spearheaded successful contract negotiations with major suppliers, securing favorable pricing structures without compromising on quality or service levels.
- Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.
- Reduced lead times through effective inventory management practices and streamlined order processing.
- Enhanced supply chain visibility with the implementation of advanced tracking systems and reporting tools.
- Analyzed market trends to identify opportunities for cost reduction or operational improvements in procurement activities.
- Developed strong relationships with vendors, fostering a collaborative environment for mutual benefit.
- Developed and strengthened supplier relationships.
- Procured materials for squadron maintenance and repair services.
Tutor
Young Scientist
04.2025 - Current
- Hands on science activity
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Handling kids from age range between 5-11 years old
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Customer Service Specialist
Klook Technology Sdn Bhd
07.2023 - 11.2024
- Act as the primary point of contact for customers via our chat platform, addressing their inquiries, concerns, and feedback in a timely and professional manner.
- Troubleshoot and resolve customer issues related to our products and services, demonstrating a strong problem-solving attitude.
- Maintain a thorough understanding of Klook Technology’s offerings, promotions, and policies to effectively assist customer and provide accurate information.
- Collaborate with other teams, such as Sales, Marketing, and Product Development, to ensure a seamless customer experiences and address any cross-functional issues.
- Escalate complex issues to the appropriate team members or supervisors, ensuring timely resolution and customer satisfaction.
Customer Service Representative
Brandt International Sdn Bhd
09.2020 - 06.2023
- Company Overview: (Singapore Market)
- Answer customers inquiries on the logistic status of the item purchased.
- Implement claims for customers in case of lost and damaged parcel.
- Arrange shipment for customers.
- Change pick up and delivery date & time for customers.
- Schedule pick up for return parcels.
- Administer to pick up and delivery status.
- Confirm with the logistic team on the delivery and pick up status.
- Liaise with the logistic team if customers complaint on the damaged or lost parcel.
- (Singapore Market)
Customer Experience Agent
Quess Global Sdn Bhd
01.2019 - 11.2019
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Investigated customer complaints and escalated issues to address critical requests.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Home Tutor
Home Tutoring
05.2018 - 10.2018
- Remain up to date with the school curriculum and subject-specific content.
- Be punctual to all appointments.
- Travel to students' homes to provide lessons.
- Ensure that if any changes need to be made to meeting times, that it is done in a reasonable time frame.
- Maintain communication with parents to update them on the student's progress.
- Research learning resources to use during lessons.
Admin
Klinik Mediviron
05.2018 - 10.2018
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications as directed by a physician.
- Show patients to examination rooms and prepare them for the physician.
Customer Service Representative
Gpi Technology
01.2018 - 04.2018
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Compute figures such as balances, totals, or commissions.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Customer Service
Modern Freight Express
12.2013 - 06.2014
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
BACHELOR IN BUSINESS MANAGEMENT -
UNIVERSITY PAHANG MALAYSIA
-10-2025
No Degree -
ABLESOFT BUSINESS SDN BHD
Cheras, Selangor, Malaysia 04.2001 -
FOUNDATION IN SCIENCE - undefined
MANAGEMENT AND SCIENCE UNIVERSITY
01.2014 - 01.2015
MALAYSIAN CERTIFICATE OF EDUCATION - undefined
SMK TAJ
Skills
Time management
Group tutoring
Skills development
Lesson planning
Student evaluation
Homework assistance
Creative thinking
Active listening
Problem-solving skills
Learning techniques
Reading comprehension
Study plan development
Records management
Verbal and written communication
Patience and empathy
Progress reporting
Student motivation
Analytical thinking
Contacts
+60189185039, v_anusha@hotmail.com, Selangor, Malaysia
Certification
ABLESOFT PRACTICAL ACCOUNTING
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsHealthcare benefitsCompany CulturePaid time offPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Timeline
ABLESOFT PRACTICAL ACCOUNTING
06-2025
UBS CERTIFICATE EXAMINATION -ACCOUNTING
06-2025
UBS CERTIFICATE EXAMINATION -INVENTORY
06-2025
UBS CERTIFICATE EXAMINATION -PAYROLL
06-2025
Tutor
Young Scientist
04.2025 - Current
Procurement Executive
Paramount Bounty Sdn Bhd
11.2024 - Current
Customer Service Specialist
Klook Technology Sdn Bhd
07.2023 - 11.2024
Customer Service Representative
Brandt International Sdn Bhd
09.2020 - 06.2023
Customer Experience Agent
Quess Global Sdn Bhd
01.2019 - 11.2019
Home Tutor
Home Tutoring
05.2018 - 10.2018
Admin
Klinik Mediviron
05.2018 - 10.2018
Customer Service Representative
Gpi Technology
01.2018 - 04.2018
FOUNDATION IN SCIENCE - undefined
MANAGEMENT AND SCIENCE UNIVERSITY
01.2014 - 01.2015
Customer Service
Modern Freight Express
12.2013 - 06.2014
No Degree -
ABLESOFT BUSINESS SDN BHD
04.2001 -
MALAYSIAN CERTIFICATE OF EDUCATION - undefined
SMK TAJ
BACHELOR IN BUSINESS MANAGEMENT -
UNIVERSITY PAHANG MALAYSIA