Summary
Overview
Work History
Education
Skills
Contacts
Certification
Timeline
Generic
ANUSHA A/P VIKNESVARAN

ANUSHA A/P VIKNESVARAN

PROCUREMENT EXECUTIVE
Selangor

Summary


Dedicated and motivated professional with a strong academic background and diverse practical experience in procurement, business management, and accounting. Currently serving as a Procurement Executive in a property development company, I have honed skills in supplier management, negotiation, and process improvement. Passionate about education, I have been teaching informally since the age of 15 and am committed to pursuing a formal teaching career. With a solid foundation in science, business, and accounting, I am eager to leverage my knowledge and experience to inspire and educate others. I am enthusiastic about continuing my journey as a teacher and making a positive impact in the field of education.

Overview

12
12
years of professional experience
25
25
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Procurement Executive

Paramount Bounty Sdn Bhd
11.2024 - Current
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Delivered substantial bottom-line impact by identifying inefficiencies in existing procurement processes and implementing corrective measures.
  • Spearheaded successful contract negotiations with major suppliers, securing favorable pricing structures without compromising on quality or service levels.
  • Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.
  • Reduced lead times through effective inventory management practices and streamlined order processing.
  • Enhanced supply chain visibility with the implementation of advanced tracking systems and reporting tools.
  • Analyzed market trends to identify opportunities for cost reduction or operational improvements in procurement activities.
  • Developed strong relationships with vendors, fostering a collaborative environment for mutual benefit.
  • Developed and strengthened supplier relationships.
  • Procured materials for squadron maintenance and repair services.

Tutor

Young Scientist
04.2025 - Current
  • Hands on science activity
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
  • Handling kids from age range between 5-11 years old
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.

Customer Service Specialist

Klook Technology Sdn Bhd
07.2023 - 11.2024
  • Act as the primary point of contact for customers via our chat platform, addressing their inquiries, concerns, and feedback in a timely and professional manner.
  • Troubleshoot and resolve customer issues related to our products and services, demonstrating a strong problem-solving attitude.
  • Maintain a thorough understanding of Klook Technology’s offerings, promotions, and policies to effectively assist customer and provide accurate information.
  • Collaborate with other teams, such as Sales, Marketing, and Product Development, to ensure a seamless customer experiences and address any cross-functional issues.
  • Escalate complex issues to the appropriate team members or supervisors, ensuring timely resolution and customer satisfaction.

Customer Service Representative

Brandt International Sdn Bhd
09.2020 - 06.2023
  • Company Overview: (Singapore Market)
  • Answer customers inquiries on the logistic status of the item purchased.
  • Implement claims for customers in case of lost and damaged parcel.
  • Arrange shipment for customers.
  • Change pick up and delivery date & time for customers.
  • Schedule pick up for return parcels.
  • Administer to pick up and delivery status.
  • Confirm with the logistic team on the delivery and pick up status.
  • Liaise with the logistic team if customers complaint on the damaged or lost parcel.
  • (Singapore Market)

Customer Experience Agent

Quess Global Sdn Bhd
01.2019 - 11.2019
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.

Home Tutor

Home Tutoring
05.2018 - 10.2018
  • Remain up to date with the school curriculum and subject-specific content.
  • Be punctual to all appointments.
  • Travel to students' homes to provide lessons.
  • Ensure that if any changes need to be made to meeting times, that it is done in a reasonable time frame.
  • Maintain communication with parents to update them on the student's progress.
  • Research learning resources to use during lessons.

Admin

Klinik Mediviron
05.2018 - 10.2018
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Clean and sterilize instruments and dispose of contaminated supplies.
  • Prepare and administer medications as directed by a physician.
  • Show patients to examination rooms and prepare them for the physician.

Customer Service Representative

Gpi Technology
01.2018 - 04.2018
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Compute figures such as balances, totals, or commissions.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Customer Service

Modern Freight Express
12.2013 - 06.2014
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Education

BACHELOR IN BUSINESS MANAGEMENT -

UNIVERSITY PAHANG MALAYSIA
-
10-2025

No Degree -

ABLESOFT BUSINESS SDN BHD
Cheras, Selangor, Malaysia
04.2001 -

FOUNDATION IN SCIENCE - undefined

MANAGEMENT AND SCIENCE UNIVERSITY
01.2014 - 01.2015

MALAYSIAN CERTIFICATE OF EDUCATION - undefined

SMK TAJ

Skills

Time management

Contacts

+60189185039, v_anusha@hotmail.com, Selangor, Malaysia

Certification

ABLESOFT PRACTICAL ACCOUNTING

Timeline

ABLESOFT PRACTICAL ACCOUNTING

06-2025

UBS CERTIFICATE EXAMINATION -ACCOUNTING

06-2025

UBS CERTIFICATE EXAMINATION -INVENTORY

06-2025

UBS CERTIFICATE EXAMINATION -PAYROLL

06-2025

Tutor

Young Scientist
04.2025 - Current

Procurement Executive

Paramount Bounty Sdn Bhd
11.2024 - Current

Customer Service Specialist

Klook Technology Sdn Bhd
07.2023 - 11.2024

Customer Service Representative

Brandt International Sdn Bhd
09.2020 - 06.2023

Customer Experience Agent

Quess Global Sdn Bhd
01.2019 - 11.2019

Home Tutor

Home Tutoring
05.2018 - 10.2018

Admin

Klinik Mediviron
05.2018 - 10.2018

Customer Service Representative

Gpi Technology
01.2018 - 04.2018

FOUNDATION IN SCIENCE - undefined

MANAGEMENT AND SCIENCE UNIVERSITY
01.2014 - 01.2015

Customer Service

Modern Freight Express
12.2013 - 06.2014

No Degree -

ABLESOFT BUSINESS SDN BHD
04.2001 -

MALAYSIAN CERTIFICATE OF EDUCATION - undefined

SMK TAJ

BACHELOR IN BUSINESS MANAGEMENT -

UNIVERSITY PAHANG MALAYSIA

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