Nurhassidah Mohd Kassim
Dental Office Receptionist
Penang
Summary
- Team-oriented person with excellent interpersonal skills and attention to detail.
- Excellent reputation for resolving problems and improving customer satisfaction.
- Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Hardworking and passionate job seeker with strong organizational skills
- Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
17
17
years of professional experience
1
1
Certified [Dental Surgery Assistant], [Malaysia Health Ministry
2
2
Excellence Service Award 2012 & 2022
1
1
Promoted in rank and grade in positions chosen by the board members of the Ministry of Health
Work History
Dental Office Receptionist & Dental Assistant
Malaysia Ministry Of Health
, Penang
06.2006 - Current
- Responded to inquiries from callers seeking information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
Waitress
Secret Recipe Restaurant
Penang , Malaysia
01.2006 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Dentistry (Pre-Dentistry)
Malaysia Dental College
Georgetown Penang11.2005
Skills
- Team Player & People Oriented
- Ability to adapt in a fast pace environment
- Interpersonal skills
- Resilience
- Able to make decision in emergency situation
- Critical Thinking
- Ability to work under pressure
Accomplishments
- Mentored over 30 dental assistants.
- Improved education by working with dentists to create patient ducation program covering general dental hygiene and post-surgical care.
- Documented and resolved client complaints which led to time management improvement.
- Supervised team of 30 staff members.
Certification
- Certified Dental Assistant, Malaysia Ministry of Health
- Dental Assisting Training - 2 Years
- Leadership & Management Online Course 6wks
- Basic Life Support License - [renewal every 2yrs]
Timeline
Dental Office Receptionist & Dental Assistant
Malaysia Ministry Of Health
06.2006 - Current
Waitress
Secret Recipe Restaurant
01.2006 - Current
Dentistry (Pre-Dentistry)
Malaysia Dental College