Finding The Best Free Software
Anuar mohamad
IT EXECUTIVE
Kuala Lumpur, Sentul
Summary
-I ARCHIEVED 2A 2B 1C IN UPSR ON PRIMARY SCHOOL . -I ARCHIEVED 1B 5C 2D IN PMR ON HIGH SCHOOL . -I ARCHIEVED 2C 3D 3E IN SPM ON HIGH SCHOOL .
IT professional with strong foundation in technology leadership and strategic implementation. Recognized for delivering impactful IT solutions and driving successful project outcomes. Known for fostering teamwork, adapting to evolving business needs, and ensuring reliable and secure IT operations. Expertise in systems integration and cybersecurity.
Knowledgeable [Desired Position] with robust background in leading IT departments. Proven track record of developing and implementing innovative technology solutions that align with business goals. Demonstrated ability in strategic planning and team leadership, driving efficiency and collaboration across technical teams.
Overview
15
15
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
IT Executive
Techninier Sdn Bhd
01.2021 - Current
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test system performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain IT security, backup, and redundancy strategies
- Maintain & Support Office equipment like PC, notebook, router, firewall etc
- Participate in the design of information and operational support systems
- Provide all levels support to users
- Maintain and support Change Request Management
- Liaise with vendors and other IT personnel for problem resolution
- Manage the MS SQL DB and any other DB (like Postgres, MariaDB etc)
- Manage User ID management, IT Ticketing and etc
- Conduct Patch Management and meet IT Security requirements.
Service Desk Analyst
Diebold Nixdorf Sdn Bhd
10.2017 - 01.2020
- Receiving calls and Making outbound calls
- Handling tickets make sure within SLA
- Call site to make sure engineer have done works and stations up and running.
- Monitoring tickets changing status.
- Arranging Joint Visits
- Making weekly report for each tickets time process from open until closed ticket.
- Call dispatcher to arrange engineers.
- Liaise with third-party vendor for case out off DN scope.
- Handling 4 mailbox base on 2 project Shell& BP (Malay,UK,Austria&Switzerland) (Australia,US,Spain&New Zealand)
- Monitor and manage on the overall operations of the I.T Department.
- Installation and configuration on routers and switches for Local Area Network and Wide Area Network.
- Monitor, evaluate and solve potential network performance issues.
- Manage infrastructure related and other network requests and problems.
- Develop and maintain documentation related to the installation and problems.
- Work closely with new and current vendors and suppliers.
- Work closely with all other Departments within the organization to understand their ICT needs.
- Perform hardware and software installation, setup, configuration, security patches, antivirus day to day maintenance.
- Work closely with Vendor to create e-voting system so that Dr. can use to vote a next upcoming president.
- Involved as co-assistant of Branch Organizational Capacity Assessment in Peninsular, Sabah and Sarawak and report to International Federation Red Cross Asia Pacific.
- Maintain and upgrade NAS storage. Gave permission to user on a local area network (LAN) access the shared storage via a standard Ethernet connection.
- Creating login user for access E-Berita.
- Manage CCTV by download the current video, Scanner, Wireless Network.
- Install Microsoft office 365 and gave authorize to use share point.
- Address potential IT Security risk within organization.
- Ensure all the reported cases are solved within SLA.
NETWORK SUPPORT CUM HELPDESK
Kunn-G Technologies Sdn. Bhd.
01.2015 - 11.2016
- Provide first level support to Maxis Broadband Enterprise client and as point of contact between end user and 2nd & 3rd level support team.
- Mainly involves in 1st level troubleshooting voice issue on IP Phones, Cisco routers and switches (Hewlett-Packard) remotely.
- Proactively using network monitoring system Solarwind for any issue on network devices.
- Communicate with end user to perform troubleshooting and test on any issue reported.
- Provide training and brief Voice and network status to end users.
- Experienced with escalation to 2nd and 3rd level support team for resolution.
- Exposure to Telecommunication Service Operation Center flow and process.
- Experienced with remote Router and Switches command by Hewlett Packard Enterprise.
- Experienced with VSAT & cellular services for Petrol Stations & 1 Bestari Net School.
- Experienced with M2M Sim Card services for enterprise client.
- Monitoring application network using Sevone.
- Ping site station using Putty application.
- Make a report for network monthly performance.
IT Administrator
Puncak Niaga (M) Sdn Bhd
04.2013 - 08.2013
- Troubleshoot with remotely, configure applications drive, resetting ip address.
- Set up new users in Microsoft Windows Active Directory and LDAP.
- Set up new users email company account.
- Gave permission to user for gaining access intranet internal website.
- Set up new users NAS, email, MS Office and other application software.
Technician Computer
Data RGB SDN. BHD.
01.2011 - 06.2011
- Formatting PC, repairing windows, changing RAM, changing power supply, make a backup setting NAS drive and finding the right application for user to use.
Education
Diploma of Computer Science/Information Technology -
POLITEKNIK SULTAN IDRIS SHAH
Professional Certificate of Computer Science/Information Technology - undefined
KOLEJ KOMUNITI HULU SELANGOR
Skills
Computer Repair And Maintenance
Installing Software And Hardware
Troubleshooting Computer
Network Cabling
CISCO Networking
IT compliance
IT budgeting
Data analytics
IT infrastructure management
IT risk management
Software
Timeline
IT Executive
Techninier Sdn Bhd
01.2021 - Current
Service Desk Analyst
Diebold Nixdorf Sdn Bhd
10.2017 - 01.2020
NETWORK SUPPORT CUM HELPDESK
Kunn-G Technologies Sdn. Bhd.
01.2015 - 11.2016
IT Administrator
Puncak Niaga (M) Sdn Bhd
04.2013 - 08.2013
Technician Computer
Data RGB SDN. BHD.
01.2011 - 06.2011
Professional Certificate of Computer Science/Information Technology - undefined
KOLEJ KOMUNITI HULU SELANGOR
Diploma of Computer Science/Information Technology -
POLITEKNIK SULTAN IDRIS SHAH