Anthony Dave

Royal Agate Beach Resort (RABR) also known as the "Jewel of Cenang" is a brand new Boutique Hotel in the heart of vibrant Cenang Beach. Located right opposite of Cenang Beach and Just 10 minutes (4.5km) away from the Langkawi International Airport, RABR features 52 well equipped rooms with all the trappings for the discerning Travelers. All rooms have quality Bedding and Linen with connecting bathrooms (en-suite) and FREE high speed Wi-Fi access. Our Seaview Deluxe Rooms affords magnificent view of the Cenang Beach and surrounding Islands. You will discover an enchanting resort that is nestled amidst Cenang beach that is bathed by the clear blue waters, especially gorgeous during sunsets. Our resort comes complete with various amenities and facilities so your holidays will be memorable and unforgettable. It is perfect, be it for family fun, quick gateways and romantic interlude. RABR is the right choice of you and promises a clean, comfortable & relaxing holiday, at a very reasonable cost for you and your family. Come partake in the warmth ambiance of our gentle hospitality. We don't have a hotel complimentary car park available for our valued guests, nevertheless there are many private and roadside parking in the surrounding area

Duties and Responsibilities
Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep

The Berjaya Langkawi Resort

Set amidst a lush tropical rain forest, yet just steps away from the azure waters and a gorgeous beachfront, Berjaya Langkawi Resort is an invitation to a magical sojourn embraced by Mother Nature. Hailed as one of the best 5-star Langkawi resorts, our beachfront property offers a wide range of recreational activities such as sunset cruises, island tours, sea sports and more that will transcend you to a state of bliss
Tastefully designed 454 chalets beautifully placed in the jungle, on the hill, facing sea and on waters.
6 restaurants across the resort to suit the different palate of our guests.

As a Front Office Manager my responsibilities are:-
To archive an up selling target of RM 500,000.00 ( 12 months)
To ensure the smooth running of the operation
To monitor and respond to trust you and other social platform
To work closely with co department to ensure guest satisfaction.
To handle and manage crisis ( crisis management)
to archive company's goals and budget.

Dorsett Grand Labuan being the only 5 Star Hotel in the Federal Territory of Labuan also known as Victoria Island , strategically located in the Borneo region connects Kota Kinabalu , Sabah, Sarawak & Brunei.

Dorsett Grand Labuan a Hotel under the Dorsett Hotels International. Has about 7 properties in Malaysia and 22 property worldwide. Categorized as a Business class Hotel caters for the Oil and Gas market in Labuan
Responsibilities:-
Responsible for the smooth operation of:-
Reception, Operator, Reservation, Concierge & Club Floor
Monitor:-
Room’s revenue, up selling, minor operating department, Review Pro
Conducts:-
Hiring & firing, Performance Review, disciplinary action & keep the team’s spirit high.
Participation:-
Member of 5 Star Rating committee
Training & courses (internal & external)
Spearheaded the Blue Ribbon Project
Jury Panel for internal domestic inquiry.
Champion for TripAdvisor

Re Branding - Rebak Island Resort to Vivanta by Taj at Taj Hotels Resorts & Palaces, Pulau Langkawi
January 2012 – March 2012
Re Branding exercise for Taj Hotels a 94 room’s private island resort

September 2011 – October 2015
| Rebak Island Resort, Langkawi is a 5 Star private island resort.
The island is consisting of 94 rooms resort and a marina, located in the heart of the Rain forest
Island. This is a vacation resort hotel

Responsibilities:-
Responsible for the smooth operation of:-
Jetty, Welcome counter, Concierge, Operator, Reservation,Drivers, Kids Club, Spa & Gym
Job Description:
Maintain profitability for the rooms and other revenue generation departments that reports to
Front Office Management.
Regular updates on existing policies and procedures.
Control on cost and expenditure.
Manpower management and training execution
Career advancement and performance review for associates
Monitoring of GSTS, Trips advisor and Facebook comments.
Reports directly to the General Manager.

Nexus Karambunai Resort, a world class resort nested in the beach area of Karambunai, it’s a city on its own. Nexus consist of 485 rooms in the main resort and a 252 rooms Villas, Suites and Spa. Selection of 8 restaurants to dine in to suit your palate and an 18 whole golf course. A Lagoon Park to suit all ages with boat riding and other water activities.

Job Description:
Took care of both property the main resort (485 rooms) and Villas (252 rooms) in the capacity of
Front Office Manager.
To delegate and monitor assignment delegated to the entire team member.
To ensure all the VIPs, dignitaries, Royalties, and other VVIPS been taken care.
To create a process flow /system of operating to the Villas as it is run on manual.
Monitor overbooking and synchronizing.
Main resort operations reports to Group General Manager
Villas, Suites and Spa operations reports to Resident Manager

Dorsett Grand Labuan being the only 5 Star Hotel in the Federal Territory of Labuan also known as Victoria Island , strategically located in the Borneo region connects Kota Kinabalu , Sabah, Sarawak & Brunei.

Dorsett Grand Labuan a Hotel under the Dorsett Hotels International. Has about 7 properties in Malaysia and 22 property worldwide. Categorized as a Business class Hotel caters for the Oil and Gas market in Labuan
Responsibilities:-
Responsible for the smooth operation of:-
Reception, Operator, Reservation, Concierge & Club Floor
Room’s revenue, up selling, minor operating department,
It was an internal transfer from Dorsett Johor to Grand Dorsett Labuan
Exposure to a 5 star unit within the group

Joined Dorsett Johor as a Pre Opening team, it's a 252 rooms city hotel rested in Plentong Johor covering the Pasir Gudang industrial market. It was a transfer cum promotion from Duty Manager while I was serving with Dorsett Regency Kuala Lumpur.

Job Description
Pre Opening set ups
Recruiting and trainings
Brainstorming and execution on ideas
Setting Policies, procedures SOP, manuals etc
Setting up Front Office, reservation & PABX works flows.
Reports to Room Divisions Manager

Dorsett Regency Kuala Lumpur a tastefully designed hotel in the heart of Golden Triangle of
Kuala Lumpur.
320 room’s city hotels
Joined in the capacity of Duty Manager
Has been a steppingstone to grow with the group.
Responsibilities: -
Keep track of monthly, quarterly and yearly goals
Work with management to assess and improve processes and policies
Monitor and report on revenue and cash flow
Uphold and enforce company policies
Train new hires
Address employee complaints or performance issues as needed
Check in with employees regularly to determine satisfaction
Schedule shifts
Help management create the department’s budget
Address customer issues and complaints
Schedule regular maintenance and cleaning of facilities
Meet regularly with upper management to stay informed on company issues
Oversee security of the facility

Keep track of monthly, quarterly and yearly goals
Work with management to assess and improve processes and policies
Monitor and report on revenue and cash flow
Uphold and enforce company policies
Train new hires
Address employee complaints or performance issues as needed
Check in with employees regularly to determine satisfaction
Schedule shifts
Help management create the department’s budget
Address customer issues and complaints
Schedule regular maintenance and cleaning of facilities
Meet regularly with upper management to stay informed on company issues
Oversee security of the facility

Ensure Outstanding customer care at all times.

Maintains a friendly, cheerful and courteous demeanour at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
. Adhere to company credit limit / floor limit policies.
. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
. Cross Check all billing instructions are correctly updated
. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.