ANSELM GOMES
Customer care officer
M1-3 pangsapuri hilir kota 1, 75050 Melaka, malaysia,14
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Hub Lead Executive
Teleport (AirAsia Berhad)
Melaka, Melaka
03.2021 - 07.2023
- Communicate with delivery drivers on daily pickup and dropoff of parcels.
- Check system on daily percentages of parcels delivered and pickedup.
- Weekly meetings with superior on weekly percentage on parcels for pickup and dropoff. And also delivery driver performances.
Insurance Agent
Tokio Marine
Melaka, Melaka
07.2020 - 02.2021
- Maintained high standards of customer service by building relationships with clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Care Officer
Singtel
Melaka, Melaka
06.2016 - 08.2019
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cafe Supervisor
Hatten Group (Teddy Cafe)
Melaka, Melaka
05.2014 - 04.2016
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
Construction Supervisor
WCT Berhad
Doha, Qatar
08.2011 - 10.2013
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Supervised field crews to maximize quality and work efficiency.
Kitchen Helper
Holiday Inn
Melaka, Melaka
03.2009 - 04.2011
- Followed supervisor instructions to complete tasks on time.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
SPM - SPM
St.Francis Institution
Melaka 01.2004 - 11.2008
Skills
Business administration
Negotiation
MS Office
Dependable and Responsible
Flexible and Adaptable
Communication
Timeline
Hub Lead Executive
Teleport (AirAsia Berhad)
03.2021 - 07.2023
Insurance Agent
Tokio Marine
07.2020 - 02.2021
Customer Care Officer
Singtel
06.2016 - 08.2019
Cafe Supervisor
Hatten Group (Teddy Cafe)
05.2014 - 04.2016
Construction Supervisor
WCT Berhad
08.2011 - 10.2013
Kitchen Helper
Holiday Inn
03.2009 - 04.2011
SPM - SPM
St.Francis Institution
01.2004 - 11.2008