Overview
Work History
Education
Skills
Timeline
Generic

ANSELM GOMES

Customer care officer
M1-3 pangsapuri hilir kota 1, 75050 Melaka, malaysia,14

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Hub Lead Executive

Teleport (AirAsia Berhad)
Melaka, Melaka
03.2021 - 07.2023
  • Communicate with delivery drivers on daily pickup and dropoff of parcels.
  • Check system on daily percentages of parcels delivered and pickedup.
  • Weekly meetings with superior on weekly percentage on parcels for pickup and dropoff. And also delivery driver performances.

Insurance Agent

Tokio Marine
Melaka, Melaka
07.2020 - 02.2021
  • Maintained high standards of customer service by building relationships with clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Customer Care Officer

Singtel
Melaka, Melaka
06.2016 - 08.2019
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cafe Supervisor

Hatten Group (Teddy Cafe)
Melaka, Melaka
05.2014 - 04.2016
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Secured daily cash by verifying totals and making nightly deposits.

Construction Supervisor

WCT Berhad
Doha, Qatar
08.2011 - 10.2013
  • Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Supervised field crews to maximize quality and work efficiency.

Kitchen Helper

Holiday Inn
Melaka, Melaka
03.2009 - 04.2011
  • Followed supervisor instructions to complete tasks on time.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.

Education

SPM - SPM

St.Francis Institution
Melaka
01.2004 - 11.2008

Skills

Business administration

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Timeline

Hub Lead Executive

Teleport (AirAsia Berhad)
03.2021 - 07.2023

Insurance Agent

Tokio Marine
07.2020 - 02.2021

Customer Care Officer

Singtel
06.2016 - 08.2019

Cafe Supervisor

Hatten Group (Teddy Cafe)
05.2014 - 04.2016

Construction Supervisor

WCT Berhad
08.2011 - 10.2013

Kitchen Helper

Holiday Inn
03.2009 - 04.2011

SPM - SPM

St.Francis Institution
01.2004 - 11.2008

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ANSELM GOMESCustomer care officer