Annie Hew Ko Yen

• Oversee overall business operations, including HR administration, financial coordination, invoicing, payments, and basic accounting functions.
• Provide executive support to the CEO, managing personal matters, property coordination, and driver arrangements.
• Lead pre-sales activities, engaging with potential clients to present and position the company’s digital signage solutions.
• Manage end-to-end customer coordination and deployment, ensuring smooth project execution and delivery.
• Deliver after-sales support, including first-level technical troubleshooting, and customer assistance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Coordinated cross-functional teams to deliver projects on time, within budget, and exceeding expectations.
• Communicated and coordinated with overseas suppliers and partners on solution design, software requirements, and system integration
• Represented the CEO in discussions with overseas stakeholders, facilitating alignment on project scope and execution
• Supported operations for the subsidiary company's automation warehouse projects (MFC/ASRS), coordinating project-related activities.
• Played a role as a negotiator, supporting commercial and technical discussions with vendors and partners

Key Achievements:

• Successfully closed and delivered tender projects with major clients including Sunway Group and Allianz Insurance
• Strengthened client relationships through effective pre-sales and post-sales engagement.

• Provided high-level executive support to the CEO, managing complex schedules, priorities, and engagements to optimise productivity.
• Handled confidential personal and business matters with utmost discretion, ensuring smooth day-to-day operations.
• Oversaw property management matters, including coordination with tenants, vendors, and maintenance teams.
• Managed logistics and driver arrangements, ensuring efficient planning and execution of daily activities.
• Acted as a key liaison between the CEO and internal and external stakeholders, facilitating clear communication and timely follow-ups.
• Supported business operations and strategic initiatives, gaining exposure to decision-making processes and company direction.
• Streamlined administrative processes and improved coordination across departments to enhance operational efficiency.

• Provided comprehensive executive and administrative support to the CEO/Director, managing schedules, meetings, and travel arrangements.
• Coordinated daily office operations, ensuring smooth communication across departments.
• Assisted in project coordination for furnishing and interior projects, ensuring timely delivery and installation.
• Monitored project timelines and followed up with contractors, installers, and suppliers.
• Managed documentation and reporting, including quotations, invoices, purchase orders, and contracts.
• Acted as a liaison between management, customers, and external stakeholders, ensuring clear communication and issue resolution.