ANNE MARY FRANCIS SINNAPPAR
Cluster Operations Manager Reference Data | Australia & New Zealand | People Development | Operational Excellence | Data Operations
Rawang, Selangor
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
6
6
Certifications
9
9
years of professional experience
Work History
Operations Manager / Cluster Leader - Australia & New Zealand
NielsenIQ
03.2025 - Current
- Led data coding operations for Australia and New Zealand markets, enhancing Omnishopper and Scanning Data.
- Manage a workforce of approximately 60 employees through four Team Leaders, ensuring operational excellence, quality delivery, and employee engagement.
- Drive strategic workforce planning, resource allocation, performance management, and stakeholder alignment across multiple business functions.
- Partner with senior stakeholders to align operational priorities with market and business objectives.
- Lead continuous improvement initiatives to enhance operational effectiveness and customer outcomes.
- Partnered with senior stakeholders to align operational priorities with market needs and business goals.
- Integrated AI tools to enhance operational efficiency.
Manager, Scanning & OMNI Data Coding - Australia
NielsenIQ
07.2023 - 02.2025
- Managed Scanning and OMNI Data Coding operations for Australian market, ensuring alignment with local standards and requirements.
- Led teams focused on data quality and coding accuracy, enhancing operational delivery through targeted initiatives.
- Developed emerging leaders, supporting organizational talent development and succession planning efforts.
- Supported business transformation initiatives and process optimization projects.
Team Lead
NielsenIQ
04.2019 - 07.2023
- Led Non-Food Data Coding operations to enhance data accuracy for Australian market.
- Built a strong track record in coaching, mentoring, and preparing team members for career advancement.
- Contributed to Australia Content Simplification Project by streamlining content processes.
- Coached, mentored, and prepared team members for career advancement, fostering professional growth.
Data Processing Specialist
NielsenIQ
12.2017 - 03.2019
- Specialized in healthcare product coding for Australian market, ensuring compliance with industry standards.
- Acted as team lead while managing operational responsibilities, facilitating team collaboration and project continuity.
- Demonstrated leadership potential through selection for LEAP-IN Leadership Program, reflecting commitment to professional development.
Intern
Liberty Insurance Berhad
06.2017 - 09.2017
- Contributed to branch optimization analysis projects to enhance operational effectiveness.
- Facilitated data review and reporting for business improvement initiatives.
Education
Bachelor of Science - Actuarial Science
The National University of Malaysia (UKM)
Bandar Baru Bangi10-2017
Foundation - Biological Sciences
Pahang Matriculation College
Gambang07-2014
Skills
- Operational Excellence
- Strategic Workforce Planning
- Talent coaching
- Workforce planning
- Continuous Improvement
- Data Operations & Governance
- Operations Leadership
- Multi-Team Management
- Data governance
- Stakeholder Engagement
- Talent Development & Coaching
- Employee Engagement
Accomplishments
- First Place Winner - Company Hackathon
- Led and developed an innovative business solution addressing a known operational gap.
- Collaborated with cross-functional teams to design and present a practical, scalable solution.
- Awarded First Place for creativity, innovation, and potential business impact.
- Accelerated Leadership Progression
- Progressed through four leadership levels within NielsenIQ:
- Data Processing Specialist
- Team Lead
- Manager
- Operations Manager / Cluster Leader
- Selected for both LEAP-IN and GOT leadership development programs, demonstrating strong leadership potential and organizational impact.
- Cluster Leadership
- Currently responsible for operational performance across Australia and New Zealand.
- Lead approximately 60 employees through four direct-report Team Leaders across multiple operational functions.
Certification
Excel with Copilot: AI-Driven Data Analysis
Executive Resume Tagline
- Cluster Operations Manager overseeing Australia & New Zealand operations | Leading 60+ employees through 4 Team Leaders | GOT High-Potential Talent | LEAP-IN Leadership Graduate | Hackathon Champion | Inclusion & Impact Vice Chair
- This version positions you for Senior Operations Manager, Head of Operations, Shared Services Leader, Global Operations Manager, or Director-level succession roles, emphasizing leadership scale, talent recognition, and organizational influence rather than only operational responsibilities.
ORGANIZATIONAL LEADERSHIP
- Nielsen Cares, Corporate Social Responsibility, 2019, 2025, Co-Lead an activity at ‘Shelter Home’ for community outreach programme. Cleaning, Painting, and kids’ activities with approximately 30 volunteers., Continued to lead and support with multiple organizations partnership throughout the years – National Cancer Society, Kechara soup Kitchen, Beach cleaning etc.
- NielsenIQ, Inclusion & Impact Team, Vice Chair, 2024, 2025, Served as Vice Chair for NielsenIQ's Inclusion & Impact team., Partnered with colleagues and leadership to promote diversity, equity, inclusion, and employee engagement initiatives. Eg: People & Planet day, Health screenings etc., Supported programs designed to strengthen workplace culture, belonging, and organizational impact.
LEADERSHIP DEVELOPMENT PROGRAMS
- Global Operations Talent (GOT) Program
- 2025
- Selected as a high-potential leader for a global talent development initiative designed to prepare future operational leaders through strategic business exposure, leadership capability building, and enterprise-wide networking opportunities.
- LEAP-IN Leadership Program
- 2019
- Selected and graduated for NielsenIQ's leadership acceleration program aimed at preparing emerging talent for people management roles. Successfully completed the program and was subsequently promoted into a Team Leader position.
Timeline
Operations Manager / Cluster Leader - Australia & New Zealand
NielsenIQ
03.2025 - Current
Manager, Scanning & OMNI Data Coding - Australia
NielsenIQ
07.2023 - 02.2025
Team Lead
NielsenIQ
04.2019 - 07.2023
Data Processing Specialist
NielsenIQ
12.2017 - 03.2019
Intern
Liberty Insurance Berhad
06.2017 - 09.2017
Bachelor of Science - Actuarial Science
The National University of Malaysia (UKM)
Foundation - Biological Sciences
Pahang Matriculation College