Anne Malar Soosay
Seremban, Negeri Sembilan
Summary
Results-oriented Chief of Staff supporting organization's culture, structure and challenges to generate improvements in functioning, procedures and planning. Working knowledge of supporting pipelines to sustain growth. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
41
41
years of professional experience
Work History
Chief of Staff
Kolej Tuanku Ja'afar
Mantin, Negeri Sembilan, Malaysia
09.2019 - Current
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Established protocols for handling confidential information related to decision-making processes in the executive office.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Facilitated effective communication between different teams in order to foster collaboration across departments.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Staff contracts, oversee staff, student and guardian visas. Onboarding of new staff
Personal Assistant to the Principal
Kolej Tuanku Ja'afar
MANTIN, NEGERI SEMBILAN, MALAYSIA
01.1998 - Current
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Kept track of upcoming deadlines related to various projects overseen by the principal's office.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Proofread documents submitted to or written by the principal prior to distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized travel plans for the Principal, including booking flights, arranging transportation and accommodations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Screened telephone calls and inquiries and directed as appropriate.
- Assisted in organizing special events hosted by the school or attended by the Principal.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Performed various clerical tasks and organized office areas to promote productivity.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Coordinated with other departments to ensure smooth operations of the school.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Maintained an organized filing system for all documents related to the principal's office.
- Maintained a calendar of the Principal's meetings, appointments and events.
- Provided administrative support to the Principal in preparing documents and presentations.
Senior Administrator
Kolej Tuanku Ja'afar
MANTIN, NEGERI SEMBILAN, MALAYSIA
01.2019 - 08.2019
- Monitored team performance, delegated tasks, and applied strategies to improve quality.
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
- Improved office organization by developing filing system and customer database protocols.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with other departments to facilitate communication and collaboration.
- Supervised subordinate staff members ensuring they adhere to established standards of performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Performed administrative tasks such as scheduling appointments, maintaining calendars.
- Managed personnel records such as hiring documents, performance evaluations, payroll information.
- Organized meetings and events, including preparing agendas, arranging venues, managing logistics, taking minutes.
Confidential Secretary to Bursar
Kolej Tuanku Ja'afar
MANTIN, NEGERI SEMBILAN, MALAYSIA
05.1992 - 12.1997
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drafted letters, memos and reports as requested by the supervisor.
- Answered telephone calls and responded to emails in a timely manner.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Directed clients and guests to correct departments, rooms, and staff members.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided administrative support to the team by ordering office stationery items and other materials required for work purposes.
- Created agendas for meetings, scheduled appointments and maintained calendars of senior staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors, answered inquiries and directed them to appropriate personnel.
- Organized and maintained paper and electronic files, including confidential documents.
- Responded to customer issues to provide immediate resolution and improve retention.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Secretary
Arifin & Partners
Seremban, Negeri Sembilan, Malaysia
04.1991 - 04.1992
- Created spreadsheets to track the status of projects, deadlines, and invoices.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Performed general clerical duties such as photocopying, faxing, mailing out letters and documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Organized and maintained documents, files and records.
- Organized and maintained filing systems for documents, records and other materials.
- managed conveyancing projects, monitoring progress and dealing with clients
Secretary
MASDHRRA
SEREMBAN, NEGERI SEMBILAN, MALAYSIA
01.1985 - 03.1991
- Ordered office supplies to purchase items and maintain appropriate levels.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Sent and distributed mail and parcels.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Administrative Assistant
Maktab Seri Jaya
SEREMBAN, NEGERI SEMBILAN, MALAYSIA
01.1983 - 06.1985
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Inventoried and ordered supplies for office.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
SEKOLAH MEN KEB CONVENT
SEREMBAN11-1981
Some College (No Degree) - PRIVATE SECRETARIALSHIP
LOCKE ACADEMY
SEREMBANSome College (No Degree) - EXECUTIVE ASSISTANT
INTERNATIONAL CORRESPONDENCE SCHOOL
Skills
- Workforce Planning
- Meeting Facilitation
- Results Orientation
- Innovation Management
Timeline
Chief of Staff
Kolej Tuanku Ja'afar
09.2019 - Current
Senior Administrator
Kolej Tuanku Ja'afar
01.2019 - 08.2019
Personal Assistant to the Principal
Kolej Tuanku Ja'afar
01.1998 - Current
Confidential Secretary to Bursar
Kolej Tuanku Ja'afar
05.1992 - 12.1997
Secretary
Arifin & Partners
04.1991 - 04.1992
Secretary
MASDHRRA
01.1985 - 03.1991
Administrative Assistant
Maktab Seri Jaya
01.1983 - 06.1985
High School Diploma -
SEKOLAH MEN KEB CONVENT
Some College (No Degree) - PRIVATE SECRETARIALSHIP
LOCKE ACADEMY
Some College (No Degree) - EXECUTIVE ASSISTANT
INTERNATIONAL CORRESPONDENCE SCHOOL
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