Annalechthumy Magesvaran
Puchong
Summary
Accomplished Senior Banking Executive with 10 years in operational and financial crime compliance. Certified in AMLA and Cyber Crime prevention, skilled in developing frameworks for KYC, CDD, EDD, and TDD. Navigates complex regulatory landscapes, drives process efficiency, and leads cross-functional teams to mitigate risk and promote sustainable business growth.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Senior Customer Service Executive
Hong Leong Bank
Kuala Lumpur
09.2022 - Current
- Transaction Banking: Review, approve, and audit branch financial transactions, including EOD balancing and reconciliation, to ensure accuracy and proactive fraud detection.
- Operational Governance: Champion service performance, focusing on efficient queue management, effective complaint resolution, and high SST (Self-Service Terminal) uptime.
- Liquidity Management: Drive CASA deposit base growth and customer acquisition to consistently meet assigned branch operational targets.
- Resource Leadership: Manage staff capacity and resource planning while enforcing diligent self-audit checks to maintain operational standards.
- Compliance & AML Oversight: KYC/EDD/TDD: Ensure rigorous execution of Know Your Customer (KYC), Enhanced Due Diligence (EDD), and Targeted Due Diligence (TDD) protocols during account onboarding and periodic reviews.
- AML/CTF: Maintain strict adherence to AMLA (Anti-Money Laundering Act) standards across all banking activities.
- Monitoring & Reporting: Utilize Norkom for automated transaction monitoring to identify suspicious activities; ensure timely escalation and filing of Suspicious Transaction Reports (STR) where necessary.
Customer Service Executive
Hong Leong Bank
Kuala Lumpur
09.2018 - 01.2021
- Remittance Specialist: Prepared Bankers Cheques, Telegraphic Transfers (TT), Demand Drafts, Inter Bank Giro (IBG), and RENTAS.
- High-Value Compliance: Submitted Form P (Outward) and R (Inward) for transactions above RM 200,000 to maintain proper records.
- Cash Operations: Served as Chief Cashier and ATM/CDM Officer, managing branch cash limits and ensuring teller tallies matched requested amounts.
- Risk Mitigation: Performed end-of-day balancing on overall branch remittance transactions and validated system authorizations.
Executive - Operations & Customer Service
Hong Leong Bank
Kuala Lumpur
09.2016 - 01.2018
- Account Management: Responsible for the timely posting of financial transactions for CASA and Fixed Deposits (FD).
- Reconciliation: Performed transaction reconciliation and balancing during end-of-day procedures.
- Client Engagement: Provided front-line customer service and took ownership of enquiries regarding auto-loans, mortgages, and credit cards.
Global Support Executive
HLB Management
08.2012 - 06.2016
- Led an outsourced team (Kelly Services) to address all customer escalations within OLA/SLA timeframes.
- Analyzed customer feedback to identify improvement areas that enhanced customer retention.
Education
Business Management
CQ TEC College
Sijil Pelajaran Malaysia -
SMK Subang
Subang, Malaysia 01.2010 - 12.2010
Skills
- Customer Relationship Management
- Client Account Management
- KYC
- CDD
- EDD
- TDD
- STR
- Fraud Prevention
- Operational Efficiency
- Process Improvement
- Policy Implementation
- Excel
- Microsoft Word
- Customer Feedback Analysis
Custom
ENGLISH, MALAY, C1, TAMIL, C1
Languages
English
Proficient
C2
Malay
Advanced
C1
Tamil
Proficient
C2
Timeline
Senior Customer Service Executive
Hong Leong Bank
09.2022 - Current
Customer Service Executive
Hong Leong Bank
09.2018 - 01.2021
Executive - Operations & Customer Service
Hong Leong Bank
09.2016 - 01.2018
Global Support Executive
HLB Management
08.2012 - 06.2016
Sijil Pelajaran Malaysia -
SMK Subang
01.2010 - 12.2010
Business Management
CQ TEC College