Anna Tey
Customer Service Executive/Business Administration
Seri Kembangan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
4
4
Languages
Work History
Customer Service Executive/Business Administration
NEW RETAIL INTERNATIONAL PTE LTD
3 2023 - Current
- Responsible for handling issues such as parcel inspection, extended express delivery time, damaged goods, replenishment, returns, exchanges, refund applications, customer rights protection, etc., and register and track them respectively
- Establish customer files, quality tracking records and other after-sales service information management systems to classify new and old customers
- Communicate accordingly with finance, courier companies, warehouses, supervisors, drivers etc
- Handle customer complaints
- Handle delivery arrangement daily
- Providing office support including customer and employee support
- Keeping well-organised files and records of business activity
- Order generated, place order with suppliers for next day deliveries
Customer Service Executive
Davos Asia Capital
12.2020 - 08.2022
- Serves customers by providing product and service information and resolving product and service problems
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Customer Service Executive
JT8
01.2020 - 11.2020
- Prepares product or service reports by collecting and analyzing customer information
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Maintains customer records by updating account information.
Customer Service Executive
Wow Service
1 2018 - 12.2018
- Serves customers by providing product and service information
- Resolving Product And Service Problems.
Education
SPM - undefined
Sekolah Menengah Kebangsaan, Chaah
01.2011 - 05.2015
UPSR - undefined
Sekolah Jenis Kebangsaan (C), Chaah
01.2005 - 05.2010
Diploma in Internet Technology -
Tunku Abdul Rahman University College, Kuala Lumpur
05.2016 - 05.2019
Skills
Communication
Collaboration
Time Management
Multi-tasking
Order Processing
Order and Refund Processing
Problem-solving aptitude
Calm Under Pressure
Timeline
Customer Service Executive
Davos Asia Capital
12.2020 - 08.2022
Customer Service Executive
JT8
01.2020 - 11.2020
Diploma in Internet Technology -
Tunku Abdul Rahman University College, Kuala Lumpur
05.2016 - 05.2019
SPM - undefined
Sekolah Menengah Kebangsaan, Chaah
01.2011 - 05.2015
UPSR - undefined
Sekolah Jenis Kebangsaan (C), Chaah
01.2005 - 05.2010
Customer Service Executive/Business Administration
NEW RETAIL INTERNATIONAL PTE LTD
3 2023 - Current
Customer Service Executive
Wow Service
1 2018 - 12.2018