Ann Yong

• Successfully secured a buyout group in January 2025 for a 4D3N MICE group, generated 450 room nights and an estimated revenue of MYR 980,000nett.
• Secured two high-profile project teams from leading consulting firms, contributing an estimated 500 room nights from January to June 2025, providing a stable occupancy base for the hotel.
• Exceeded the 2024 hotel corporate transient budget by 12% despite the loss of the hotel's top one corporate account which a potential of 2,000 room nights annually

Key industries

• Consulting, Insurance, Banking, Finance and manufacturing

• Managed to secure a prominent corporate RFP in 2022, which contributed 1.3K room nights in 2022 and 3,596 room nights in 2023
• During the COVID period, proactively drove delivery initiatives, securing a large-scale Ramadan order of 500 sets for a key insurance company.

• Played a key role in the pre-opening team, leading a team of four members to develop and implement corporate segment strategies
• Secured new business through targeted prospecting efforts, expanding the company''s client base and market share.
• Successfully secured 13 key RFPs in 2019, contributing 2,500 room nights. Mainly Banking, Oil & Gas and Consulting accounts.
• Secured first project team (Consulting firm) which contributed 1,000 room nights in 2019.
• Gained international market exposure through roadshows in Hong Kong, Australia, Shanghai and Beijing

• Part of the Cluster Sales Team for The Majestic Hotel Kuala Lumpur and the pre-opening team for Hotel Stripes, Autograph Collection by Marriott.
• Successfully secured an Insurance RFP during Hotel Stripes' first year of opening, contributing 1,000 room nights in year 2017.
• Gained international market exposure through roadshows in Singapore and Hong Kong

• Took over a critical portfolio from the Director of Business Development, managing key corporate segments including banking, finance, and consulting, which serve as primary revenue drivers for the hotel.
• Bi-annual sales trip to Singapore to drive business opportunities and strengthen client relationships.

• Internally transferred to the Sales & Marketing department as a Sales Executive.
• Managed key industry segments, including Fashion & Beauty, Fast-Moving Consumer Goods (FMCG), and Chemicals.
• Demonstrated strong product expertise during client interactions, effectively addressing concerns and providing tailored solutions.
• Lead prospecting calls to acquire new clients while maintaining and expanding relationships with the existing clientele.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.