Ankita Mishra
Engineering Graduate
Petaling Jaya
Summary
Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client Technical Support Associate
Dell technologies
gurugram
05.2018 - 05.2018
- Providing first-level support and use troubleshooting techniques and tools to identify technical defects/issues .
- Assigning incidents and escalating problems in line with documented guidelines and procedures.
Customer Service Executive
HCL BSERV
NOIDA
06.2017 - 02.2018
- Providing information to the customer regarding their queries and resolving the end customer issues as per defined SLA.
Education
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
Shri Ram Group of Institution
Jabalpur, MP, India 10.2009 - 06.2013
Training - CCNA
NEXPERTS ACADEMY
P J, Selangor , Malaysia 03.2022 - 03.2022
Skills
Application support
Desktop support
Technical issues analysis
Customer service expert
Timeline
Training - CCNA
NEXPERTS ACADEMY
03.2022 - 03.2022
Client Technical Support Associate
Dell technologies
05.2018 - 05.2018
Customer Service Executive
HCL BSERV
06.2017 - 02.2018
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
Shri Ram Group of Institution
10.2009 - 06.2013