Summary
Work history
Education
Skills
Certification
Timeline
Anjula Weeranayake

Anjula Weeranayake

Petaling Jaya,Malaysia

Summary

Dedicated IT professional with a strong background in Desktop Support, bringing over 7 years of hands-on experience in the field. Proficient in System Administration and Network Administration, I have successfully managed and resolved complex technical issues, ensuring optimal functionality of IT systems. Known for delivering top-notch desktop support services and implementing effective system and network solutions. Adept at troubleshooting, system optimization, and ensuring seamless operations.

Work history

Trust and Safety Analyst

Accenture Technologies
11.2021 - Current

IT support engineer

Reshape/IHP
04.2020 - 11.2021

IT PMO

GPSS Holdings
08.2019 - 12.2019

Senior support agent

Unilever global IT Helpdesk
01.2019 - 07.2019

IT Executive

The Tea and Herb Ltd
01.2017 - 12.2018

Education

Bsc(hons) - Computer Networking

University of Bedfordshire, UK

Skills

  • Network troubleshooting
  • Active Directory
  • Office 365
  • MS Exchange
  • Firewalls and endpoint security
  • Infrastructure planning and design
  • Customer communication
  • End-user training
  • Desktop support
  • Information security
  • IT budget and cost control
  • WordPress, CSS, HTML

Certification

ICSI Certified Network Security Specialist

Fortinet NSE 2 Network Security Associate

Customer Service (Short course) - eLearning College,UK

Google Digital Marketing Garage Certificate

Certificate in Human Resource Management - CIPM, SL

Certificate in Digital Branding and Engagement - Curtin University,AU

Timeline

Trust and Safety Analyst - Accenture Technologies
11.2021 - Current
IT support engineer - Reshape/IHP
04.2020 - 11.2021
IT PMO - GPSS Holdings
08.2019 - 12.2019
Senior support agent - Unilever global IT Helpdesk
01.2019 - 07.2019
IT Executive - The Tea and Herb Ltd
01.2017 - 12.2018
University of Bedfordshire - Bsc(hons), Computer Networking

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