Anjula Weeranayake
Petaling Jaya,Malaysia
Summary
Dedicated IT professional with a strong background in Desktop Support, bringing over 7 years of hands-on experience in the field. Proficient in System Administration and Network Administration, I have successfully managed and resolved complex technical issues, ensuring optimal functionality of IT systems. Known for delivering top-notch desktop support services and implementing effective system and network solutions. Adept at troubleshooting, system optimization, and ensuring seamless operations.
Work history
Trust and Safety Analyst
Accenture Technologies
2021.11 - Current
IT support engineer
Reshape/IHP
2020.04 - 2021.11
IT PMO
GPSS Holdings
2019.08 - 2019.12
Senior support agent
Unilever global IT Helpdesk
2019.01 - 2019.07
IT Executive
The Tea and Herb Ltd
2017.01 - 2018.12
Education
Bsc(hons) - Computer Networking
Skills
- Network troubleshooting
- Active Directory
- Office 365
- MS Exchange
- Firewalls and endpoint security
- Infrastructure planning and design
- Customer communication
- End-user training
- Desktop support
- Information security
- IT budget and cost control
- WordPress, CSS, HTML
Certification
ICSI Certified Network Security Specialist
Fortinet NSE 2 Network Security Associate
Customer Service (Short course) - eLearning College,UK
Google Digital Marketing Garage Certificate
Certificate in Human Resource Management - CIPM, SL
Certificate in Digital Branding and Engagement - Curtin University,AU
Timeline
Trust and Safety Analyst - Accenture Technologies
2021.11 - Current
IT support engineer - Reshape/IHP
2020.04 - 2021.11
IT PMO - GPSS Holdings
2019.08 - 2019.12
Senior support agent - Unilever global IT Helpdesk
2019.01 - 2019.07
IT Executive - The Tea and Herb Ltd
2017.01 - 2018.12
University of Bedfordshire - Bsc(hons), Computer Networking