Diving
ANITA CHIN
.
Petaling Jaya, Selangor
Summary
I am an enthusiastic, self-motivated, reliable and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am also able to work well under pressure and adhere to strict deadlines.
Overview
14
14
years of professional experience
4
4
Languages
Work History
INTERNATIONAL STUDENTS COORDINATOR
GENTLE PARTNER SDN BHD
01.2023 - Current
- ASSIST STUDENTS TO APPLY FOR UNIVERSITIES IN MALAYSIA
- UNIVERSITIES AND VISA APPLICATIONS
- ASSIST STUDENTS TO COMMUNICATE WITH THEIR PROFESSORS
SALES AND MARKETING MANAGER
BUDDY GROUP SDN BHD
07.2019 - 11.2022
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Keep a good communication with clients via emails and phone calls
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
Region Sales Executive
J&T Express
08.2018 - 06.2019
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
Customer Service Manager
Borneo Unlimited Marine Sports Sdn Bhd
05.2014 - 05.2017
- Improved response times for customer inquiries
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Sales Manager
Gts Travel Services Sdn Bhd
06.2010 - 03.2014
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales revenue by developing and implementing effective sales strategies.
- Attend road shows to meet with clients physically and provide a clear and professional introduction of our products to clients
Education
Diploma - Marketing
Tunku Abdul Rahman Kolej
Kota Kinabalu 04.2001 -
Skills
Customer Service
MS Office
Travel Coordination
Report Writing
Handling Complaints
Written Communication
Self Motivation
Team Collaboration
Phone and Email Etiquette
Teamwork and Collaboration
Interests
Swimming
Reading
Timeline
INTERNATIONAL STUDENTS COORDINATOR
GENTLE PARTNER SDN BHD
01.2023 - Current
SALES AND MARKETING MANAGER
BUDDY GROUP SDN BHD
07.2019 - 11.2022
Region Sales Executive
J&T Express
08.2018 - 06.2019
Customer Service Manager
Borneo Unlimited Marine Sports Sdn Bhd
05.2014 - 05.2017
Sales Manager
Gts Travel Services Sdn Bhd
06.2010 - 03.2014
Diploma - Marketing
Tunku Abdul Rahman Kolej
04.2001 -