Anis Yusliyana Yusof
Shipping Customer Service Executive
Hulu Langat,Selangor
Summary
Highly organized Shipping Customer Service Executive with dedication to promoting productivity. Highly familiar with professional shipment processes with 6 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Outbound Customer Service Executive
Orient Overseas Container Line OOCL (M) Sdn Bhd
Petaling Jaya, Selangor
08.2017 - Current
- Provide exceptional service and support to customers in facilitating any issues that may arises with their shipping orders using the strong understanding in export shipping process
- Deliver value to customers by providing options of effective solution using a clear communication in a timely manner to meet their requirement
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Medical Imaging - Medical Imaging
Universiti Teknologi MARA
Kampus Puncak Alam 08.2012 - 08.2016
Matrikulasi - Sciences
Kolej Matrikulasi Kedah
Changlun, Kedah 02.2011 - 02.2012
Sijil Pelajaran Malaysia (SPM) -
MRSM Kubang Pasu
Jitra, Kedah 01.2009 - 12.2010
Skills
Microsoft : Good in using Word, Power Point,Excelundefined
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Outbound Customer Service Executive
Orient Overseas Container Line OOCL (M) Sdn Bhd
08.2017 - Current
Bachelor Of Medical Imaging - Medical Imaging
Universiti Teknologi MARA
08.2012 - 08.2016
Matrikulasi - Sciences
Kolej Matrikulasi Kedah
02.2011 - 02.2012
Sijil Pelajaran Malaysia (SPM) -
MRSM Kubang Pasu
01.2009 - 12.2010
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