ANISTHA A/P AI PET

• Conduct quality audits and performance evaluations to ensure compliance with platform policies and KPIs
• Analyze data trends and identify error patterns to drive continuous process improvement
• Perform Root Cause Analysis (RCA) to reduce recurring quality issues
• Prepare reports and present insights to stakeholders for decision-making
• Collaborate with cross-functional teams to improve workflow efficiency and quality standards
• Participate in calibration sessions to ensure scoring consistency

Achievement: Improved overall quality accuracy and reduced recurring errors through data-driven analysis and reporting

• Reviewed and moderated user-generated content in accordance with platform policies and regulatory guidelines
• Handled sensitive and high-risk content with accuracy and strong judgment
• Maintained high productivity and consistently met KPI targets (quality & efficiency)
• Identified workflow gaps and contributed to process improvements
• Supported cross-functional teams to enhance operational performance

Achievement: Consistently achieved KPI targets and recognized for quality performance

• Reviewed sensitive and policy-violating content in line with client guidelines
• Applied critical thinking in content decision-making and policy enforcement
• Met productivity and quality benchmarks in a fast-paced environment

Achievement: Awarded Top Performer for outstanding performance

• Controlled counter service, managed registration, and addressed customer complaints.
• Reported customer complaints to supervisors and assisted in problem-solving and necessary action.
• Managed employee data in the system for salary payment processes.