ANIS NABILAH ALIAS

Facilitate and monitor customer complaints investigation by complaint handling procedure.

• Ensure customer complaint/feedback received is logged and investigation being conducted timely.
• Plan and lead internal discussion with respective process owners on customer complaint/ feedback received.
• Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within lead time set.
• Prepare the report/response letter for customer.
• To propose treatment of non-conformance products detected.
• To make decision in problem solving situations and foreseen problems to prevent it from escalating.
• Compile and present analysis for management review in driving improvement actions.
• Assist in undertaking and managing regulatory, customer, internal and external audits.
• Certified as internal auditor and also involved in audits of external certification body like FSSC, ISO, SEDEX and audit by customers.
• Facilitated a culture of continuous learning within the QA team by encouraging ongoing meetings, webinars and training sessions.
• Assisted with the recruitment of new QA team members by participating in interviews and evaluating candidates.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• To monitor and manage QA team which involved Supervisors, Leaders and QC operators and ensure their work safety.
• Calibrated instruments and scales in production area and quality lab.
• To prepare weekly report and submitted to HQ.

• Monitored QA team & QA tasks of Offline inspection, Pre-shipment inspection, Final inspection and packed goods rework inspection based on FDA, EU, Brazil and Malaysia standard requirement for medical glove inspection.
• Involved in audits by SIRIM, FDA, Lembaga Getah Malaysia (LGM) customer audits and as internal auditor.
• Calibrated instruments and scales in production area and quality lab.
• Prepared the daily report and managed the work schedule of Supervisor & QC operators.
• Conducted root cause investigations for out-of-specification results, leading to effective corrective actions and improved quality control measures.
• Provided technical support during customer visits or inspections, demonstrating a strong commitment to quality and customer satisfaction.

• Strengthened communication skills through regular interactions with others.
• Conducted analysis in Food Lab and Water Test Lab by using instruments ( Gas Chromatography, HPLC, COD water test)
• Demonstrated respect, friendliness and willingness to help wherever needed.