ANISAH FARAH WAHIDAH ANUAR

• Oversee a high volume of end-to-end HR transactions across SAP and Workday, covering domestic transfers, promotions, relocations, international assignments, contract extensions and conversions, job data changes, employee separations, and payroll execution.
• Advise employees and HR stakeholders on complex queries relating to HR systems, benefits, leave management, compensation & benefits, and local and global policies.
• Collaborate with HR stakeholders across India to resolve complex cases, deliver timely solutions, and maintain a positive employee experience.
• Own key process areas including International Assignments, Employee Leaving, Sabbatical Leave, and Time & Absence, ensuring adherence to policies and established procedures.
• Handle complex and high-volume cases, applying sound judgement to identify appropriate solutions while maintaining accuracy and service quality.
• Coach team members through process guidance, knowledge sharing, and troubleshooting of HR systems and complex employee cases.
• Drive Continuous Improvement initiatives by identifying process gaps, streamlining manual activities, and implementing solutions to enhance efficiency and reduce errors.
• Govern process documentation and knowledge management by reviewing and updating Job Aids and guidance materials in line with evolving ways of working.
• Partner with cross-functional stakeholders, including Payroll, Mobility, Rewards, and HR Operations, to resolve complex issues and facilitate effective outcomes.
• Contribute to system and process implementation activities, including Workday testing and validation, while identifying opportunities to enhance operational efficiency and employee experience.

• Managed end-to-end HR transactions in SAP and Workday, covering domestic transfers, promotions, relocations, international assignments, contract extensions and conversions, job data changes, employee separations, and payroll execution.
• Provided HR advisory and operational support to employees on HR systems, benefits, leave management, compensation & benefits, and various employee-related queries in accordance with local and global policies.
• Collaborated virtually with HR colleagues and stakeholders across India to ensure timely and consistent HR service delivery and a positive employee experience.
  Served as a daily user of Workday, SAP, and Salesforce, supporting HR transactions, system-related queries, and process execution.
• Acted as a process focal point for International Assignments, Employee Leaving, Sabbatical Leave, and Time & Absence processes, providing guidance and supporting process improvements.
• Demonstrated a Continuous Improvement (CI) mindset by developing a Leaving DLR Macro to automate exit-related activities, helping to reduce manual processing time and minimize errors.
• Supported the team on HR processes, system actions, troubleshooting, and complex employee cases to ensure smooth and accurate transaction processing.
• Participated in Workday testing for R3B (Merit & Bonus), supporting system validation and identifying potential issues prior to implementation.
• Updated and maintained Job Aids for International Assignment processes in line with current ways of working and process changes.
• Contributed as part of the Communication, Reward & Recognition, and Home Affairs Ministries, supporting team engagement and internal initiatives.
• Led the Exit process, including directing end-to-end exit process training, identifying process gaps and issues, and collaborating with relevant stakeholders to develop effective solutions.

Executes HR processes according to operational
procedures. Responsible for the timely onboarding
of all new joiners by acting as a Single Focal Point.
Provides support for all other Policy, Pension and
Benefits activities within the team.
 End to end ownership for timely onboarding of
candidates to ensure positive candidate
experience.
 Execution of relevant HR procedures (e.g.
employment checks, guidance to the candidate,
liaising with relevant in- and external stakeholders)
within agreed SLAs and qualitative and quantitative
KPIs.
 Provide clear advice and guidance on local policy,
pensions, and benefits, ensuring compliance with
legislation and fiscal/social-security regulations.
 Liaise with relevant stakeholders (Recruitment, HR
Advice, Hiring Managers, IT and third-party
providers) and escalate timely (to e.g. policy
experts) as required in order to resolve cases.
 Proactively monitor and efficiently follow up on
outstanding actions overseeing the whole E2E
process. Ensure that a new joiner has arrived on the
first day and take necessary action if non-arrival.
 Strive for continuous improvement in service
delivery, lead/participate in improvement initiatives
and global and local projects. Ensuring the info in
Knowledge Management is up to date.
 Adhering to the Global Approval Matrix (GAM) and
Financial Control Manual (implementing all
established financial controls in daily work) & Data
Privacy rules, including reporting all FCM & Data
Privacy breaches.

• Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
• Coordinated ongoing technical training and personal development classes for staff members.
• Retained 100% protocol on management tools and procedural accuracy.
• Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
• Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Recruited top talent to maximize profitability.
• Worked as effective team member while contributing to local and regional HR projects.
• Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
• Facilitated new employee orientations to foster positive team attitude.
• Liaised between multiple business divisions to improve communications.

• Proposed and developed the Guiding Principles and Talent Criteria and Selection for the Developmental Programme.
• Connect with Other Business HR Focal and shared passenger list.
• Enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs and practice.
• Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Advertise PETRONAS Research Sdn Bhd (PRSB) vacant position from executive up to senior manager role. Screening resumes to determine which candidates meet the minimum requirement and Conducting interviews and sorting through applicants to fill open positions.
• Developed detailed plans for Expatriate based on broad guidance and direction. E.g, Accommodation, utilities, schools and licenses matter.

• Organized company files and created support system to decrease workload and increase productivity of account managers.
• Collaborated with department's executive which act as
  supervisor to effectively managed data and daily task.
• Maintained database and performed duties by using Microsoft Office Excel according to standard of procedure (SOP) and
  adhere to the company's policy.
• Managed corporate events exclusively for Board of Directors and top talent.

• Perform a multitude of duties to support the real estate sales team.
• Answering the telephone, taking messages, scheduling appointments, preparing real estate forms, documents and correspondence, ordering supplies, mailing newsletters, distributing reports, making travel arrangements and maintaining electronic and paper filing systems.
• Handle updating information on the Multiple Listing Service, collecting rent and disbursing funds associated with a home sale.

• Performed other duties as assigned by appointed supervisor.
• Ensure the satisfaction of the customers and assist the requirements needed.
• Served customers in a friendly, efficient manner following outlined steps of service.

• Collaborated with Prudential Assurance Malaysia Bhd to effectively engage in convincing the customer's trust in Prudential insurance.
• Maintain professional level of customer service in promoting the company's products promptly.
• Provide excellent knowledge about products and great attention about the benefits of the company's product.
• Maintained a customer-focused environment according to the Standard of Procedure (SOP) and adhere to the company's policy.
• Being assessed on United Tele Service (UTS) as a telemarketing
  executive to gain experience in three months. Managed over 50 customer calls per day