ANIS ADILAH BINTI EFFENDI
Onboarding And Offboarding Specialist
Kuala Lumpur
Summary
To secure a challenging position in a dynamic organization that offers opportunities for career advancement and personal growth.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Onboarding & Offboarding Specialist
People 2.0 (Australia) Sdn Bhd
12.2019 - Current
- Coordinate pre-boarding activities, including issuing offer letters, contracts, and collecting necessary documents.
- Ensure all required onboarding forms, such as tax and payroll documents, are accurately completed.
- Manage resignation and termination processes, including exit interviews and clearance procedures.
Customer Service Administrator
The British Council
03.2013 - 11.2019
- Supported the Teaching Centre and Customer Service team with administrative tasks
- Meticulously maintained inventory levels to ensure the availability of products and services crucial for meeting customer demands.
Admin Executive
Aquawalk Sdn Bhd
07.2011 - 03.2013
- Managed inbound and outbound calls
- Conducted data entry and handled office bills
- Prepared reports and ensured administrative efficiency
Customer Service Executive
EON Bank Berhad
07.2010 - 07.2011
- Handled inbound and outbound calls, data entry, and case escalations
- Followed up on cases requiring further action in collaboration with the support team
Education
Diploma - Business Administration
Kuala Lumpur Infrastructure University College (KLIUC)
Foundation - Management
Multimedia University (MMU)
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Sains Muar (SAMURA)
Extra-Curricular Activities
- Member - KLIUC Netball Team Member, KLIUC Entrepreneur Club
- Member - SAMURA Police Cadet
Keyskills
Skilled in reading, analyzing, and interpreting documents, with the ability to address sensitive inquiries and complaints effectively., Strong logical thinking and problem-solving skills to address practical challenges.
Training and development
Sales Professional for Finance and Other Organizations, Ministry of Human Resources, 10/01/09 - 12/31/09
Earliest availability
4 weeks’ notice
Personal Information
- Expected Salary: RM 5,000.00 (Negotiable)
- Date of Birth: 12/24/87
- Nationality: Malaysian
- Marital Status: Married
- Religion: Islam
Timeline
Onboarding & Offboarding Specialist
People 2.0 (Australia) Sdn Bhd
12.2019 - Current
Customer Service Administrator
The British Council
03.2013 - 11.2019
Admin Executive
Aquawalk Sdn Bhd
07.2011 - 03.2013
Customer Service Executive
EON Bank Berhad
07.2010 - 07.2011
Foundation - Management
Multimedia University (MMU)
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Sains Muar (SAMURA)
Diploma - Business Administration
Kuala Lumpur Infrastructure University College (KLIUC)
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