ANGELYN SU EI TANG
EXECUTIVE
BATU PAHAT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sales Executive
SIN SOON FRESH VEGETABLE
12.2023 - 05.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
Junior Florist
XIN FLORIST
07.2022 - 11.2023
- Optimized workspace efficiency by organizing supplies systematically, allowing for quicker access during busy periods.
- Supported event planning process by designing custom flower arrangements for weddings, corporate events, and special occasions.
- Demonstrated excellent communication skills when consulting with clients about their floral needs, leading to successful project completion.
- Educated customers on proper care techniques for plants and flowers, resulting in longer-lasting arrangements and increased satisfaction levels.
- Streamlined communication with suppliers by establishing regular contact points and maintaining professional relationships.
- Increased sales revenue by providing knowledgeable product recommendations and upselling complementary items.
- Managed daily cleaning duties to maintain a pristine shopping environment for customers.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Ticketing Specialist
CRYSTAL LEISURE TRAVEL SDN BHD
12.2018 - 03.2019
- Maximized customer retention through personalized follow-up communications after events took place.
- Resolved customer disputes calmly and professionally, maintaining strong relationships with clients while upholding company standards.
- Assisted customers with special requests or accommodations, ensuring a positive experience for all patrons.
- Conducted thorough research on destinations, accommodations, and transportation options to provide accurate information to clients.
- Enhanced customer satisfaction by providing personalized travel recommendations and itineraries.
- Resolved customer complaints with professionalism and empathy, maintaining a positive reputation within the industry.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Business Development Executive
GTMC TRAVEL PTE LTD
09.2017 - 10.2018
- Built strong relationships with inbound agents, leading to increased B2B clients satisfaction and repeat business.
- Communicated directly with partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Worked with south east asia sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Manage long-term trustworthy business relationship with new and existing client, agents, hotelier, travel trade partner and supplier.
Ticketing and Business Development Executive
Reliance Travel Singapore Pte Ltd
12.2015 - 08.2017
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Liaise with airlines; develop good relationship with airline sales representatives.-Preparation, contributes and presentation of proposals and pitches, such as contract and credit terms facility agreement.
- Maintained accurate records of all transactions, ensuring data integrity and compliance with company policies.
- Reviewed tickets, identification, and passports to verify traveler identity.
Education
DIPLOMA - Hospitality Administration And Management
TUNKU ABDUL RAHMAN UNIVERSITY
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
SMK DATO SYED ESA
Batu Pahat, Johor, Malaysia 04.2001 -
Skills
- Business development and planning
- Lead prospecting
- Business Networking
- Sales funnel management
- Knowledge Base
- Ticket Prioritization
- Reservation Management
- Complaint Handling
Timeline
Sales Executive
SIN SOON FRESH VEGETABLE
12.2023 - 05.2024
Junior Florist
XIN FLORIST
07.2022 - 11.2023
Ticketing Specialist
CRYSTAL LEISURE TRAVEL SDN BHD
12.2018 - 03.2019
Business Development Executive
GTMC TRAVEL PTE LTD
09.2017 - 10.2018
Ticketing and Business Development Executive
Reliance Travel Singapore Pte Ltd
12.2015 - 08.2017
DIPLOMA - Hospitality Administration And Management
TUNKU ABDUL RAHMAN UNIVERSITY
04.2001 -
High School Diploma -
SMK DATO SYED ESA
04.2001 -
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