Angela Tan Yi Hui
Solution Sales Consultant
Bukit Mertajam,Penang
Summary
Accomplished in driving growth and enhancing client relations at NTT DATA, I excel in CRM/SalesForce software and effective communication. My strategic development and team collaboration skills have consistently secured key accounts and surpassed sales targets, achieving a notable increase in client loyalty and profitability.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Senior Strategic & Solutions | APAC Client Manager
NTT DATA
08.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Worked closely with the marketing team to develop targeted campaigns, driving awareness of services offered and generating new leads for the sales pipeline.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Monitored industry trends and competitor activities, adjusting strategies as needed to maintain a competitive edge for clients.
- Supported sales efforts by creating compelling presentations highlighting the unique value proposition offered to potential clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Drove sales by developing multi-million dollar contract sales.
Assistant Manager of Global Carrier Sales
China Mobile International
01.2023 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strategy to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Head/Lead of North Region
TIME Dotcom
09.2014 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Maintained up-to-date knowledge of products and services offered to customers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Enterprise Account Manager
Celcom Axiata Berhad
08.2012 - 08.2014
- Generated new contacts through networking and cold calling.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Worked with service and project management departments to provide total support to clients.
- Conducted thorough market analysis to identify trends and stay ahead of competitors in offering innovative solutions to clients.
- Expanded market share through targeted prospecting and strategic relationship building with key decisionmakers.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
- Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
- Actively participated in industry events and conferences to expand network connections while staying abreast of emerging trends.
- Built strong relationships with industry partners, increasing brand visibility and generating valuable referrals.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Customer Care Consultant
Maxis Berhad
01.2008 - 07.2012
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Kept up-to-date on industry trends and developments, enabling informed guidance for customers seeking assistance or advice.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Institute Bukit Mertajam
Penang Malaysia 04.2001 -
Skills
Client Services
Timeline
Senior Strategic & Solutions | APAC Client Manager
NTT DATA
08.2023 - Current
Assistant Manager of Global Carrier Sales
China Mobile International
01.2023 - 07.2023
Head/Lead of North Region
TIME Dotcom
09.2014 - 12.2022
Enterprise Account Manager
Celcom Axiata Berhad
08.2012 - 08.2014
Customer Care Consultant
Maxis Berhad
01.2008 - 07.2012
High School Diploma -
Institute Bukit Mertajam
04.2001 -
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