Angela Tan Yi Hui
Solution Sales Consultant
Bukit Mertajam,Penang
Summary
Accomplished in driving growth and enhancing client relations at NTT DATA, I excel in CRM/SalesForce software and effective communication. My strategic development and team collaboration skills have consistently secured key accounts and surpassed sales targets, achieving a notable increase in client loyalty and profitability.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Senior Strategic & Solutions | APAC Client Manager
NTT DATA
08.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Worked closely with the marketing team to develop targeted campaigns, driving awareness of services offered and generating new leads for the sales pipeline.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Monitored industry trends and competitor activities, adjusting strategies as needed to maintain a competitive edge for clients.
- Supported sales efforts by creating compelling presentations highlighting the unique value proposition offered to potential clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Drove sales by developing multi-million dollar contract sales.
Assistant Manager of Global Carrier Sales
China Mobile International
01.2023 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strategy to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Head/Lead of North Region
TIME Dotcom
09.2014 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Maintained up-to-date knowledge of products and services offered to customers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Enterprise Account Manager
Celcom Axiata Berhad
08.2012 - 08.2014
- Generated new contacts through networking and cold calling.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Worked with service and project management departments to provide total support to clients.
- Conducted thorough market analysis to identify trends and stay ahead of competitors in offering innovative solutions to clients.
- Expanded market share through targeted prospecting and strategic relationship building with key decisionmakers.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
- Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
- Actively participated in industry events and conferences to expand network connections while staying abreast of emerging trends.
- Built strong relationships with industry partners, increasing brand visibility and generating valuable referrals.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Customer Care Consultant
Maxis Berhad
01.2008 - 07.2012
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Kept up-to-date on industry trends and developments, enabling informed guidance for customers seeking assistance or advice.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Institute Bukit Mertajam
Penang Malaysia 04.2001 -
Skills
Client Services
CRM/SalesForce software proficiency
Team Oversight
Strategy Development
Customer Service
Teamwork and Collaboration
Problem-Solving
Time Management
Business development and planning
Problem-solving abilities
Multitasking
Sales strategy
Sales Presentations
Client Relationship Management
Sales Reporting
Time management abilities
Team Collaboration
Effective Communication
Goal Setting and Achievement
Organizational Skills
Sales process
Team building
Timeline
Senior Strategic & Solutions | APAC Client Manager
NTT DATA
08.2023 - Current
Assistant Manager of Global Carrier Sales
China Mobile International
01.2023 - 07.2023
Head/Lead of North Region
TIME Dotcom
09.2014 - 12.2022
Enterprise Account Manager
Celcom Axiata Berhad
08.2012 - 08.2014
Customer Care Consultant
Maxis Berhad
01.2008 - 07.2012
High School Diploma -
Institute Bukit Mertajam
04.2001 -