ANGELA SELIA JAIE
KOTA SAMARAHAN, SARAWAK
Summary
Accomplished professional with a diverse background in administrative and counseling roles, notably at CHEONG & MAMAN ADVOCATES & SOLICITORS. Expert in Microsoft Office and empathetic counseling, demonstrating a unique blend of technical and interpersonal skills. Proven track record of enhancing office efficiency and providing support through effective problem-solving and excellent communication abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Clerk
CHEONG & MAMAN ADVOCATES & SOLICITORS
SUBANG JAYA, SELANGOR
09.2024 - Current
- Typed, formatted and edited correspondence and other documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Copied, scanned and filed documents to maintain office records.
- Answered telephones, directed calls, and took messages.
- Assisted with data entry, filing, sorting mail, and other office duties.
- Prepared invoices for payment processing.
- Created new client files and updated existing ones with relevant information.
Trainee Counselor
UITM CAWANGAN PERAK KAMPUS SERI ISKANDAR
SERI ISKANDAR, PERAK
04.2024 - 07.2024
- Communicated with patients during group therapy sessions and provided opportunities for participants to share personal experiences.
- Identified at-risk students to provide support for successful academic experience and personal growth.
- Conducted individual and group counseling sessions to address mental health issues, career concerns, and personal development.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Conducted assessments with clients in order to determine appropriate interventions.
Trainee Counselor
COUNSELLING CENTRE, UNIVERSITI UTARA MALAYSIA
SINTOK, KEDAH
10.2023 - 01.2024
- Conducted individual and group counseling sessions to address mental health issues, career concerns, and personal development.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Developed treatment plans to address client needs.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Documented patient progress through counseling and interaction.
Shop Assistant
ASMA CAKE HOUSE
KOTA SAMARAHAN, SARAWAK
07.2022 - 10.2022
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
- Operated cash registers, processed transactions, and handled cash accurately.
- Assisted customers with loading their purchases into their vehicles when necessary.
- Collaborated with other staff members to ensure seamless operations within the store.
Cashier/Sales Promoter
LEA GROUP OF COMPANIES
KUCHING, SARAWAK
12.2019 - 10.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Assessed customer needs and promoted most relevant product features to increase sales.
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
Sales Assistant
SUPERSAVE GROUP
KUCHING, SARAWAK
12.2017 - 05.2018
- Ticketed, arranged and displayed merchandise to promote sales.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided assistance with product selection.
- Helped customers find specific products, answered questions, and offered product advice.
Education
BACHELOR DEGREE OF COUNSELING WITH HONOURS
UNIVERSITI UTARA MALAYSIA
KEDAH, MALAYSIA11-2024
SIJIL TINGGI PELAJARAN SEKOLAH
SEKOLAH MENENGAH KEBANGSAAN SARIBAS
SARAWAK, MALAYSIA12-2019
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN SARIBAS
SARAWAK, MALAYSIA12-2017
Skills
- Document scanning
- Photocopying documents
- Microsoft office
- Confidentiality handling
- Typing speed
- Filing systems
- Invoice processing
- File organization
- Counseling sessions
- Empathetic counseling
- Academic counseling
- Psychological interventions
- Problem-solving
- Excellent communication skills
Certification
REGISTERED COUNSELOR-LEMBAGA KAUNSELOR MALAYSIA
No. KB : KB12159
No. Perakuan: PA11776
Languages
IBAN
First Language
Malay
Proficient (C2)
C2
English
Intermediate (B1)
B1
Affiliations
- Program Social Support Group - Facilitator
- Webinar Kaunseling Kesihatan Mental UUM Kali Ke-2: Memahami Kecelaruan Personaliti - Moderator
- Facilitator Skills Training (Fastrain) - Committee Member
- Motivational Talk: Excellence is A Way of Life - Committe Member
- Crisis Group Support SMK Changlun - Facilitator
- Program Webinar On Wellbeing 5.0 - Committe Member
- Program Career Meet with Industry 2024 - Moderator
- Rakan Kaunselor: Social Support Group - Project Director/Facilitator
References
Pn. Faezah Binti Nayan
UUM / Psychology Officer
Phone: 04-9284058
E-mail: hfaezah@uum.edu.my
Pn. Noorul' Adilah Binti Che Hamzah
UUM / Psychology Officer
Phone: 04-9284062
E-mail: n.adilah@uum.edu.my
Timeline
General Clerk
CHEONG & MAMAN ADVOCATES & SOLICITORS
09.2024 - Current
Trainee Counselor
UITM CAWANGAN PERAK KAMPUS SERI ISKANDAR
04.2024 - 07.2024
Trainee Counselor
COUNSELLING CENTRE, UNIVERSITI UTARA MALAYSIA
10.2023 - 01.2024
Shop Assistant
ASMA CAKE HOUSE
07.2022 - 10.2022
Cashier/Sales Promoter
LEA GROUP OF COMPANIES
12.2019 - 10.2020
Sales Assistant
SUPERSAVE GROUP
12.2017 - 05.2018
BACHELOR DEGREE OF COUNSELING WITH HONOURS
UNIVERSITI UTARA MALAYSIA
SIJIL TINGGI PELAJARAN SEKOLAH
SEKOLAH MENENGAH KEBANGSAAN SARIBAS
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAN SARIBAS
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