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With years of experience running communities, managing customer relations, and providing technical support, I bring a deep understanding of customer needs, empathy, and problem-solving. I have honed my ability to handle high-pressure situations, de-escalate issues, and consistently deliver results. In my recent roles, I successfully managed customer support for an international hotel chain, assisted customers with troubleshooting and product solutions for household appliances, and worked with fraud prevention teams to ensure safety. My remote workspace is fully equipped with a high-performance PC, SM7B studio microphone, and audio mixer to ensure clear communication in every interaction. With over 8,000 hours spent running game servers for a community of 38,000+ users, I have developed a strong technical foundation while providing support and resolving issues. My experience in fast-paced environments like Subway taught me the importance of attention to detail, efficiency, and customer satisfaction under pressure. Driven by a passion for customer service and technology, I strive to deliver exceptional experiences, foster long-lasting relationships, and continuously improve service quality. Whether it's handling complex customer issues or providing technical guidance, I am committed to making every interaction a positive and productive one.

Versatile, highly motivated professional with 7 years of proven remote work experience across customer service, data entry, quality auditing, team supervision, and home health care. Exceptional track record in fast-paced virtual environments, seamlessly handling back-to-back inbound call queues with composure, speed, and accuracy. Skilled in leading remote teams, enforcing HIPAA and regulatory compliance, and maintaining reliable, high-volume production with minimal oversight.

Mohawk College Graduate with 80+ GPA strong academic background in Network Systems with knowledge of networking protocols, routers, and security technologies. Skilled in translating customer needs into technical requirements and facilitating communication between clients and technical teams.

Authorized to work in the US for any employer Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated Customer Service Representative with extensive experience in Customer Service and Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

ANGELA MARIE C. GUISANGE

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Customer Service Representative

Team Leader

Customer Service Representative

Customer Service Representative

Budget Section Intern

Education

Bachelor of Arts - Mathematics (AB MATH)

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Customer Service Representative

Team Leader

Customer Service Representative

Customer Service Representative

Budget Section Intern

Bachelor of Arts - Mathematics (AB MATH)

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