Angel Chew

• Lead High Profile Project for EP Oil and Gas Client PTTEP (HW Asset Refresh,Halliburton iEnergy Software Deployment and New Disaster Recovery Solution -Cohesity) Project 24 million USD.
• Managing end to end from Project Initiation to Project Closure, vendors and subcontractors.
• Communicated project plans and progress to key stakeholders and project contributors.
• Maintained schedules to meet key milestones at every project phase.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Partnered with project team members to identify and quickly address problems.
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.

• Managing IT Project’s end to end
• (Cybersecurity domain)

• Digital Transformation Project: Migrated legacy infra data to future cloud infra (on premise infra) cloud from AMS DC to Rotterdam DC, including VLAN gateway migration from CMO to FMO VLAN
• Migrate DCS to FCI gateway on TSI-supported servers
• The CMO server has already been migrated to cloud platform
• However, the cloud platform is still transmitting data over an older version of infrastructure, necessitating the migration of the VLAN
• For migrated servers, a gateway from CMO to cloud platform can reduce outages for the customer
• Key Achievement: A proof-of-concept gateway migration from the CMO VLAN to the FMO VLAN, which is fully migrated to the cloud, was planned and executed
• Successfully completed the proof of concept to test the solution on the development server
• This PoC was enabled to begin the actual gateway migration for the other VLAN in the pipeline, as this is a requirement for the f final batch of data center relocation strategic programme (AMS to Rotterdam).

• Manage project from project initiation to project closure
• Update project status to CTO bi-weekly basis
• Manage software development projects with the 3rd party vendor during the development phase
• Escalate issues as and when required to the management
• Initiate procurement process for resource outsourcing and prepare vendor briefing deck together with the SME
• Provide weekly project status update to stakeholders

Key Achievement:

• Manage end to end Partner Incentive Program Project (PIP)-Migrating to Cloud Solution with the 3rd party vendor and aligning with Allianz Technology and Allianz technical IT team
• Collaborated with cloud architecture team and application team on the project procurement process -RFQ
• Manage and delivered Allianz Policy Management Enquiry e-Quote Enhancement Project for the f ire Insurance portal successfully as per the project objective
• Collaborated with the 3rd party vendor on deliverables and manage the expectation of the business end users based on the user requirements
• Applied agile ways of working during the development works by the vendor.

• Understand customer needs and business objectives and assist in the definition of project scope and objectives
• Prepare Project Charter, RACI / project org
• Structure and conduct project f lag off the session with the project team
• Ensure resource availability and allocation
• Develop a detailed project plan and correct critical path
• Identify and prioritize risks; plan for contingency and mitigation as required
• Manage/escalate in a timely manner for any support required
• Setup Governance and controls; monitor progress based on the plan; take corrective actions as and when required
• Facilitate project tasks with different departments/clients/partners; communicate and manage relationships with project stakeholders (internal/ team / Clients/ Partners / Vendors.) and work closely with product owners/ managers for the f lawless execution of projects

Key Achievement:

• Rollout MACC compliance within the organization and ensure the dept heads comply and sign off the process
• Nationwide rollout for Money Back Guarantee for various market with different TAT
• Enhancement to the MBG product for regional customer
• Work with regional key account manager, operations director, sales training manager, product owner and legal team to achieve the project deliverables.

Led and successfully delivered numerous infrastructure projects across Europe, Asia, and the Americas for Shell Global Accounts, encompassing diverse business landscapes. Managed end-to-end project execution, including initiatives such as Data Center Relocation, Netapp Filers Ontap Upgrade, Switches Consolidation, Storage Data Migration, Server and Tape Library Decommissioning, Asset Refresh, DB/Citrix Migration, Business Critical Assets Migration, DR Onboarding, Most Confidential Security Project, and MS Patching-Security Vulnerabilities. Proficient in collaborating with senior stakeholders and global teams, consistently achieving client-focused results within specified timeframes and budgets. Demonstrated expertise in managing high-profile and intricate projects for Shell Customers.

Key Achievements:

• Led 5+ technical project resources and manage the deployment of new servers (Windows 2016 and SQL 2016) for Dynamo (Alarm Management Software).Achieved $3.5 million cost-saving for Shell by deploying new VMs for remote locations.Successfully delivered the project by expediting the virtual server onboarding request ahead of schedule, despite encountering challenges related to planning and stringent process.Improved the customer satisfaction score from red to green.
• Presented and prepared solution proposal to Senior Management for a Switch Consolidation Cost-Saving project.Achieved cost savings of $150k of data center rack space in Amsterdam by consolidating unused storage attached network switches and cost avoidance on Service Level penalty of $1.6 million per year.Attained the recognition of the senior management and customer for successfully completing the complex consolidation project without any situations.
• Oversaw a team of 5+ technical project resources inclusive of Architects, Risk Manager for the Enterprise Identity Access Management project.Develop project documents as per the Project Delivery Framework f rom project setup to project closure.Influence, negotiate, and mobilize the Architect to provide alternate solutions to customers apart from the standard offering.
• Managed data center migration for High Visibility Project for Data Center Consolidation - Polaris to Chinchilla (Brisbane) with high performing project team members, which achieved yearly savings of $6 million over 5 years, combining technical teams and vendors.Recognized by top management and the business for successfully completing the relocation project within the stipulated time frame and plan.
• Led a team of ten or more project resources, including a disaster recovery team, architects, and an operations team, to complete a high-profile security project for the DR POC scope - most confidential data - a new landing platform for Shell end-of-life assets.Without any major issues, successfully onboarded, the DR test for the business-critical assets.Mobilize and coordinate technical teams to obtain resources for DR Test due to stringent deadlines
• Managed and delivered Fire Eye Device Mandiant Agent Upgrade in Munich Data Center.Overseeing customer communication and internal global team’s collaboration to complete the upgrade activity
• Managed and delivered Windows In place Upgrade for Virtual servers from Windows 2008 to Windows 2012 to Windows 2016.Directed and planned 30+ servers In place Upgrade and completed successfully.The successful upgrade paved a way for similar projects and standard service that came through delivering higher value both to Shell and TSI.
• Managed and delivered Upstream Hosting Asset Refresh with the focus of remediating End of Life (EOL) assets that was hosted within T-Systems landscape.
• Driven by inspiration and unwavering determination, I successfully led back-office teams to deliver tasks and engagements on time, meeting the request to migrate legacy DB to Oracle 12c. Despite facing challenges such as a constrained window during Shell Year-end Freeze and complexities in application and local environment setup, I played a pivotal role in contributing to the Upstream CPI EOL remediation program. This effort not only met objectives but also prevented potential cost leakages to MY OU by addressing End-of-Life penalties.

• During the Agile Transformation Initiative for Shell Global Account, my manager requested that I take up the Agile Coach role to support the Platform Service Management squad along with the guidance of a Senior Agile Coach
• Key Achievements: Administered the SCRUM team to understand the need for clear and concise backlog items
• Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value
• Applying Kanban principles, practices, and theory Facilitating the (4) SCRUM events as requested or needed
• Collaborate with product managers, lead engineers to plan releases, and ensure backlog maintenance
• Refocused any blockers that prevent the delivery team from attaining iteration goals

• Streamlined support across multiple concurrent projects for change management and primarily responsible for the overall quality of the change management process, KPIs for the team Coordinating project change migration activity with the project teams Conduct internal CAB meeting for project change with the internal stakeholders
• Monitor change queues and ensure that the change raised by the migration team meets the Service Levels agreed for the different levels of Change Coached and guide Project Managers and migration engineers with the change management process Responsible for ensuring that all team members adhere to the change management process
• Responsible for collaboration with the global central change advisory board members that provide Change Management support Create change tickets as per the project request Coordinate and manage assigned project deliverables f rom beginning to the ends Determine project deviations and recommend mitigation Develop strategic project planning, justifications, and explanation on project deviations and contingency plans Estimate resources and participants needed to achieve project deliverables Accountable for the successful implementation of the assigned projects Supporting the project, f rom order placement to installation and handover to the customer (internal/external) Coordinate and manage assigned project

• Oversaw BSM help desk and IT Service Management implementation in countries
• Setup, document, communicate and enforce IT Service Management processes to the Country IT teams
• Key Achievements: Launch Service Notification Enhancement System and showcased the user manual standard procedures documents for the incident, problem, and change management
• Succeeded user requirement for the knowledge management process Enhanced user requirement for procurement process and develop the system workflow
• Established efficient workflow for procurement processes and the system's workflow.

• Oversaw L1 midrange and mainframe monitoring, reporting, and escalation for Europe accounts via Remote Desktop Provide L1 support and troubleshooting server’s related issue
• In charge of incident management, problem management, change management, and SLA maintenance
• Key Achievements: Constantly awarded the ‘monthly staff incentive bonus for outstanding discipline and work performance by Atos Origin management
• Received recognition from Atos Germany superior for being proactive in handling incident tickets and escalating the tickets on time
• A proven track record for successfully troubleshooting incident tickets in a timely and professional manner
• Achieved incident tickets KPI from amber to green.