Angel Catarata
Sales Assistant
Cheras
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Assistant
Lavender Confectionary
02.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Reservation Officer
Capac Travel Sdn Bhd
02.2024 - 01.2025
- Providing customer service and assistance in booking for travel.
- Taking and inputting reservation via agent, call and email
- Updating reservation system with customer details to provide accurate recording and processing of reservation.
HOD Front Desk
Nature Lodge Sepilok
04.2021 - 10.2023
- Providing general information about the company, creating a positive and welcoming atmosphere for visitors and callers.
- Assisting call, directing call to the appropriate person or department and taking massages.
- Scheduling appointments, managing the reception area and maintaining records
- Managing daily sales, inventory and report
General Clerk G3
City Link Express Sdn Bhd
03.2019 - 08.2020
- Provides administrative and clerical support
- Data Entry
- Correspondence management - handling incoming and outgoing mail, emails and phone call.
F&B Supervisor
Mango Garden Restaurant Sepilok
03.2017 - 03.2019
- Proactively welcoming and assisting customer needs and request
- Cash Sales / Floating Management
- Assist with training and development of junior members.
- Supervise and ensure the restaurant environment always maintained and clean.
Education
PT3 -
Convent St Cecilia Secondary School
Sandakan, Sabah 01.2013 - 12.2015
SKM - Hospitality and Tourism
Vocational College Sandakan
Sandakan, Sabah 02.2016 - 12.2017
Skills
- Problem
- Adaptability
- Customer / Care
- Team Report
- Management
- Processing payments
- Cash handling
- Sales expertise
Timeline
Sales Assistant
Lavender Confectionary
02.2025 - Current
Reservation Officer
Capac Travel Sdn Bhd
02.2024 - 01.2025
HOD Front Desk
Nature Lodge Sepilok
04.2021 - 10.2023
General Clerk G3
City Link Express Sdn Bhd
03.2019 - 08.2020
F&B Supervisor
Mango Garden Restaurant Sepilok
03.2017 - 03.2019
SKM - Hospitality and Tourism
Vocational College Sandakan
02.2016 - 12.2017
PT3 -
Convent St Cecilia Secondary School
01.2013 - 12.2015
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