Sok Kay Ang
Hospitality Management
Bandar Puchong Jaya, Selangor
Summary
Dynamic professional with a proven track record at Trip.com, enhancing hotel partner relationships and boosting bookings through effective product and competitor analysis. Excelled in multitasking and teamwork, significantly improving client satisfaction and operational efficiency. Skilled in product management and fostering collaboration, I drive results and exceed expectations in fast-paced environments. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Associate Market Manager
Trip.com
04.2019 - 06.2024
- Responsible for maintaining positive relationships with hotel partners, ensuring their needs are met promptly and efficiently.
- Assist hotels in completing entries into the extranet and collaborate with them on promotional activities to boost bookings.
- Assisted Market Managers in setting up promotional campaigns to enhance hotel bookings and visibility.
- Facilitated the onboarding process for new hotel sign-ups, focusing on acquisition and retention strategies.
E-Commerce and Hotel Consultant
Vision Hotel Worldwide
03.2018 - 03.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Works with OTA Account managers to enhance visibility of property including keeping up to date with various new marketing/Promotion initiatives and tools.
- Set up and manage promotions on various OTA extranet.
- Monitors performance metrics against compset and various promotion initiatives on all online channels.
Front Office Assistant
Swiss Garden Hotel Kuala Lumpur
04.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Maxims VIP Restaurant Waitress
Genting Highlands Berhad
05.2016 - 04.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
Education
High School Diploma -
Tunku Abdul Rahman University College
Perak,Kampar 01.2014 - 01.2016
Skills
Timeline
Associate Market Manager
Trip.com
04.2019 - 06.2024
E-Commerce and Hotel Consultant
Vision Hotel Worldwide
03.2018 - 03.2019
Front Office Assistant
Swiss Garden Hotel Kuala Lumpur
04.2017 - 01.2018
Maxims VIP Restaurant Waitress
Genting Highlands Berhad
05.2016 - 04.2017
High School Diploma -
Tunku Abdul Rahman University College
01.2014 - 01.2016
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