ANG SHIE LING
Kuala Lumpur
Summary
Results-driven insurance and automotive financial services professional with over 14 years of experience in partnership management, corporate client servicing, and regulatory compliance. Proven ability to strengthen business partnerships, enhance service delivery standards, and support strategic growth initiatives. Experienced in coordinating with partners, brokers, and cross-functional stakeholders to improve operational efficiency and service performance. Strong analytical, communication, and leadership capabilities with readiness to contribute at an Assistant Manager level.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Senior Executive
Honda Malaysia Sdn Bhd
02.2020 - Current
- Manage relationships with insurance panels and business partners to maintain service excellence and operational alignment.
- Support strategic initiatives to enhance product competitiveness and drive business growth.
- Provide training, advisory, and operational support to dealer networks on insurance products and systems.
- Ensure compliance with regulatory requirements and internal governance policies.
- Prepare management reports and performance analyses to support strategic decision-making.
- Conduct market and dealer performance analysis to identify growth and improvement opportunities.
- Coordinate partner agreements and documentation with legal and business stakeholders.
- Coordinate audit documentation for ISO and SOX compliance requirements.
- Key Achievement: Improved overall business performance from 74% (2020) to 77%, driven by dealer engagement initiatives, customer campaigns, and system enhancements that strengthened operational efficiency and service delivery.
- Leadership & Collaboration: Coordinate cross-functional stakeholders including partners, vendors, legal teams, and internal departments. Support knowledge sharing and process improvements across dealer networks.
Executive
Honda Malaysia Sdn Bhd
11.2015 - 01.2020
- Coordinated nationwide product recall operations and stakeholder communications.
- Managed recall campaigns and mobile repair operations supporting customer safety initiatives.
- Monitored warranty claim performance and implemented corrective actions to improve approval ratios.
- Prepared operational and management reports for performance monitoring.
Customer Service Officer
Tan Chong Ekpres Auto Servis Sdn Bhd
05.2012 - 09.2015
- Managed customer feedback and service recovery processes to improve satisfaction levels.
- Conducted customer satisfaction surveys and supported CSI improvement initiatives.
- Participated in continuous improvement initiatives including KAIZEN and 5S inspections.
Distributor Support Representative
Nu Skin Malaysia
01.2011 - 01.2012
- Provided customer and distributor support via phone, email, and face-to-face interactions.
- Processed orders and maintained strong customer relationships.
Education
Bachelor of Arts - Arts And Social Sciences
University of Malaya
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Advanced: Microsoft Excel, Multi Panel Insurance System (MPIS), Dealer Management System (DMS)
- Intermediate: Microsoft Word, Microsoft PowerPoint
CORE COMPETENCIES
- Partnership & Insurer Relationship Management
- Nationwide Dealer Service & Support
- Insurance & Financial Services Operations
- Business Strategy & Market Development
- Compliance & Regulatory Governance
- Credit Risk & Operational Governance Awareness
- Quotation & Policy Coordination
- Stakeholder & Vendor Communication
- Performance Analysis & Reporting
- Team Leadership & Training Support
- Process Improvement & System Enhancement
ADDITIONAL STRENGTHS
- Strong partnership & stakeholder relationship management
- Ability to improve operational efficiency and service standards
- Experience supporting strategic initiatives and business growth
- Strong compliance and governance awareness
- Collaborative team player with leadership potential
PROFESSIONAL DEVELOPMENT
- Coaching & Mentoring
- Strategic Leadership & People Management
- Microsoft Excel (Functions & Pivot Tables)
- Total Quality Management
- KPI Development & Performance Management
Timeline
Senior Executive
Honda Malaysia Sdn Bhd
02.2020 - Current
Executive
Honda Malaysia Sdn Bhd
11.2015 - 01.2020
Customer Service Officer
Tan Chong Ekpres Auto Servis Sdn Bhd
05.2012 - 09.2015
Distributor Support Representative
Nu Skin Malaysia
01.2011 - 01.2012
Bachelor of Arts - Arts And Social Sciences
University of Malaya
04.2001 -