Sunny Ang
Makeup Artist
Johor Bahru,01
Summary
Accomplished Boutique Manager proficient in managing boutique operations and teams with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive and meticulous Boutique Manager with over 8 years of experience in skincare industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
12
12
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Boutique Store Manager
Amore Pacific (M) Sdn Bhd (Laneige)
Petaling Jaya, Selangor
07.2015 - 02.2024
- Developed creative marketing campaigns that utilized social media platforms while driving foot traffic into boutique location.
- Analyzed sales reports to identify trends and opportunities for improvement in merchandise selection or pricing strategies.
- Managed inventory levels, ensuring optimal stock availability for customer needs and preferences.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Increased boutique revenue by effectively promoting seasonal trends through window displays and in-store signage.
- Maintained clean, organized, and visually appealing store environment to enhance shopping experience.
- Fostered supportive work environment by recognizing employee accomplishments, delivering constructive feedback, and promoting teamwork among staff members.
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand reputation.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for seamless customer service.
- Exceeded sales targets by developing and implementing effective sales strategies tailored to customer needs and preferences.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor
Bonia (M) Sdn Bhd
Cheras, 14
05.2015 - 07.2015
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
- Demonstrated commitment to organization score values, leading by example and fostering culture of excellence.
Senior Day Maker
Estee Lauder Companies (Aveda)
Petaling Jaya, Selangor
12.2014 - 05.2015
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Beauty Advisor
Amore Pacific (M) Sdn Bhd (Laniege)
Petaling Jaya, 10
11.2011 - 11.2014
- Fostered welcoming environment by greeting clients upon arrival and offering refreshments during consultations or service appointments.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Education
Associate of Arts - Professional Make Up
Sense N Style Beauty Academy
Bandar Sunway, Selangor01.2010
GED -
Sekolah Menengah Kebangsaan Dato' Bijaya Setia
Sungai Petani, Kedah, Malaysia 04.2001 -
Skills
Positive Attitude
undefinedCertification
Certified Boutique Manager, Amore Pacific - 31th December 2021
Timeline
Best Achievement on New Recruitment BY23 Q1, Laneige - November 2022
11-2022
Certified Boutique Manager, Amore Pacific - 31th December 2021
12-2021
Boutique Store Manager
Amore Pacific (M) Sdn Bhd (Laneige)
07.2015 - 02.2024
Supervisor
Bonia (M) Sdn Bhd
05.2015 - 07.2015
Senior Day Maker
Estee Lauder Companies (Aveda)
12.2014 - 05.2015
Beauty Advisor
Amore Pacific (M) Sdn Bhd (Laniege)
11.2011 - 11.2014
GED -
Sekolah Menengah Kebangsaan Dato' Bijaya Setia
04.2001 -
Associate of Arts - Professional Make Up
Sense N Style Beauty Academy
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