Aneesha-Jay Pannu
Business Analyst
Kuala Lumpur
Summary
Hardworking and seasoned Business Analyst offering 6 years of experience in the healthcare, education and agriculture industries. Expert on business and systems requirements, user acceptance testing and end-user training. Meticulous and detail- oriented with excellent observational, organizational and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Analyst
Fefifo Sdn Bhd
Kuala Lumpur
01.2022 - Current
- Presented advanced business cases, ROI models and change management programs to senior stakeholders to inform decision-making and help brainstorm future strategies.
- Liaised between operational and engineering teams to coordinate successful business improvement projects.
- Carried out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies.
- Conducted user training sessions to educate and familiarize 10-20 users with its features and functionality of the product or system
- Devised and delivered improvement strategies to support growth across different platforms by assessing existing business processes and workflows.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Analyst and Management Associate
Life Line Lab SdnBhd
Kuala Lumpur
01.2020 - 12.2021
- Determined operational objectives by studying business functions, gathering information, evaluating output requirements and formats
- Constructed workflow charts and diagrams, studying system capabilities and writing specifications
- Improved systems by studying current practices and designing modifications
- Recommended controls by identifying problems and writing improved procedures
- Ensured timely project progress by tracking activity
- Diminished project gaps and reduced task duplication to manage smooth workflow.
- Served as point-of-contact between business and IT for reporting and data systems issues.
Marketing and IT Intern
AIA Bhd
Kuala Lumpur
09.2018 - 12.2018
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans
- Assisted in development and assessment of the company's new Customer Relationship Management system and helped resolve system issues.
- Supported meetings by preparing materials, setting up spaces and taking notes.
- Registered information on database to preserve accurate details.
- Participated in meetings and recorded minutes to maintain proper documentation.
- Tested data accuracy of customer information and policy updates on the company's system as well
Contract Analyst
ExxonMobil Exploration and Production
Kuala Lumpur
05.2017 - 08.2017
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
- Analyzed the details of business contracts to ensure that the terms are equitable for the company and that management is properly instructed on terms and expectations for both parties
- Ensure that the contract honestly represents the company's commitments, analyzing clauses and understanding stipulations to avoid legal complications
- Responsible for negotiating with the other party over terms and conditions and producing drafts of contracts to be reviewed by upper management.
Education
Bachelor of Science - Business Information Technology
Asia Pacific University
Kuala Lumpur 11.2017 -
Diploma - Business with Information Technology
Asia Pacific University
Kuala Lumpur 03.2015 -
Skills
Technology Architecture Analysis
undefinedCertification
Certificate in Digital Marketing by Google Adwords
Languages
English, Bahasa Malaysia, Punjabi
First Language
English
Proficient
C2
Bahasa Malaysia
Proficient
C2
Punjabi
Advanced
C1
References
Partap Singh - Operations Department of ExxonMobil
Phone Number: +60122543496
Email Address: partap.singh@exxonmobil.com
Sophia Sangetta Fernandez- HR Manager and Director of Life Line Lab Sdn Bhd
Phone Number: +60178236669
Email Address: sophia@lifelinelab.io
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Business Analyst
Fefifo Sdn Bhd
01.2022 - Current
Business Analyst and Management Associate
Life Line Lab SdnBhd
01.2020 - 12.2021
Marketing and IT Intern
AIA Bhd
09.2018 - 12.2018
Bachelor of Science - Business Information Technology
Asia Pacific University
11.2017 -
Contract Analyst
ExxonMobil Exploration and Production
05.2017 - 08.2017
Diploma - Business with Information Technology
Asia Pacific University
03.2015 -
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