ANDY MATHEW KURIM
BUSINESS DEVELOPMENT EXECUTIVE
KUCHING, SARAWAK
Summary
Dynamic Business Development Executive with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
18
18
years of professional experience
Work History
Business Development Executive
MAYBANK
01.2022 - Current
- Identified and pursued valuable business opportunities for deposit portfolio to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition and retention.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified business development challenges and customer concerns for proactive resolution.
Customer Experience Assistant
Maybank
01.2018 - 12.2021
- Identified issues, analyzed information and provided solutions to problems and escalate the issues to respective department .
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility and to do cross-selling whenever possible.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Bank Teller
Maybank
02.2006 - 01.2018
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps and self-service kiosk.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
BBA - Business Administration
Universiti Teknologi MARA
Kota Samarahan 04.2001 -
Diploma - Computer Science
Universiti Teknologi MARA
Kota Samarahan 04.2001 -
Skills
Customer Acquisition
Lead Generation
Account Servicing
Customer Service
Relationship Building and Management
Timeline
Business Development Executive
MAYBANK
01.2022 - Current
Customer Experience Assistant
Maybank
01.2018 - 12.2021
Bank Teller
Maybank
02.2006 - 01.2018
BBA - Business Administration
Universiti Teknologi MARA
04.2001 -
Diploma - Computer Science
Universiti Teknologi MARA
04.2001 -