Andy Deli
Miri
Summary
Seeking a position to explore career options for future. A smart working and selfmotivated.
To apply and enchance my knowledge and skills where I can contribute the
best of my skills that necessary for the growth in my career.
Overview
10
10
years of professional experience
Work History
Team Leader
Switch | CG Computer Sdn Bhd
MIRI
01.2021 - Current
- Managed outlet operations, including setting crew targets and developing strategic plans to achieve outlet goals.
- Prepared and compiled weekly and monthly reports for area manager, encompassing outlet sales, device quantity sold, warranty attachments, and other relevant data.
- Addressed crew requests for assistance with cashbill, promo, or other administrative tasks while effectively handling customer complaints.
Maxis Broadband Centre Customer Care Consultant
01.2020 - 01.2021
- Provide exceptional customer service via phone, chat, or in-person interactions, assisting customers with inquiries, requests, and technical issues related to Maxis services.
- Resolved customer complaints regarding products or services in a timely manner.
- Recommended potential products or services after analyzing customer needs.
Account Clerk
Evergreen (Servay Hypermarket)
01.2017 - 01.2019
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Processed invoices and payments in accordance with company policies and procedures.
- Assisted with month-end closing activities as needed.
Account Clerk
Shin Yang Shipping Corporation Berhad
01.2015 - 01.2016
- Prepared journal entries, entered data into accounting system, and maintained general ledgers.
- Maintained accounts payable operations by entering vendor bills, printing checks, and setting up electronic debits.
- Supported senior staff with administrative tasks such as running copies and filing documents.
Education
Malaysian Certificate of Education (SPM) -
Sekolah Menengah Kebangsaan Pujut
Miri01.2011
Malaysian Higher Certificate of Education (STPM) -
Tun Datu Tuanku Haji Bujang College
Miri01.2008
Skills
- Customer Engagement
- Product Knowledge
- Sales and Upselling
- Accounts Receivable
- Accounts Payable
- Data Entry
- Record Keeping
- Bank Reconciliation
- Retail Sales associate
- Account Clerk
- Project Handling
- Microsoft Excel
- Communication Skills
- Microsoft Power
- Microsoft Words
- English
- Chinese (Mandarin)
- Customer Support
- Issue Resolution
Timeline
Team Leader
Switch | CG Computer Sdn Bhd
01.2021 - Current
Maxis Broadband Centre Customer Care Consultant
01.2020 - 01.2021
Account Clerk
Evergreen (Servay Hypermarket)
01.2017 - 01.2019
Account Clerk
Shin Yang Shipping Corporation Berhad
01.2015 - 01.2016
Malaysian Certificate of Education (SPM) -
Sekolah Menengah Kebangsaan Pujut
Malaysian Higher Certificate of Education (STPM) -
Tun Datu Tuanku Haji Bujang College
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