ANDREWS MICHAELRAJ
Chennai
Summary
Results-driven IT professional with 23+ years of experience delivering impactful technical presentations and developing customized solutions. Expertise in Database Administration & Management for Oracle, MSSQL, and PostgreSQL, as well as application performance observability and customer requirement analysis. Proficient in developing sales proposals and ensuring exceptional customer satisfaction. Adept at conducting product demonstrations, responding to inquiries, and providing valuable insights to enhance product performance and competitive advantage.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pre-Sales Engineer
Quest Software
05.2021 - 08.2024
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Developed and delivered Technical Presentations, Demos, POCs to prospective partners and customers, resulting in a significant increase in partner and customer engagements
- Analyzed customer requirements and developed customized technical solutions, leading to customer satisfaction and an increase in repeat business
- Participated in the development of sales proposals, tenders (RFI, RFP) and presentations
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Developed and implemented product marketing plans to reach target customers.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Technical Solution Consultant
Quest Software
05.2013 - 05.2021
- Assisted customers by resolving their technical issues
- Led team members while providing exceptional customer service
- Assisted with new hire recruitment, processes and training programs
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Helped and managed teammates to consistently maintain >90% KPIs
- Owned and conducted bite size learnings as part of knowledge sharing within Organization
- Helped Sales team to identify and close deals when there are opportunities.
Database Administrator
Infinite Computer Solutions
12.2010 - 04.2013
- Wrote and maintained technical and functional specifications to document database intentions and requirements
- Built databases and table structures following architecture methodology for web applications
- Primary Database SME for a project involving from Planning to Closing stages
- Coordinated with project management staff on database development timelines and project scope
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Database Architect
Apar Technologies
09.2009 - 11.2010
- Wrote and maintained technical and functional specifications to document database intentions and requirements
- Built databases and table structures following architecture methodology for Siebel applications
- Planned and implemented security measures to safeguard vital business data
- Coordinated with project management staff on database development timelines and project scope
- Managed systems and infrastructures by defining hardware requirements and planning storage capacity for Oracle databases
- Developed, updated and organized Oracle databases to handle customer data
- Resolved a show stopping performance issue by collaborating with multiple teams before official release of product.
Technical Lead
Cognizant Technology Solutions
01.2007 - 09.2009
- Offshore Oracle Database SME
- Was selected for an Onsite trip to get Knowledge Transfer
- Led a team of multiple domain specialists for the project
- Managed and Maintained Databases from DEV to PROD environments
- Worked with Onsite and Offshore teams
- Maintained high KPIs.
Oracle DBA
Citigroup information technology operations and solutions ltd (CITOS)
01.2005 - 12.2006
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers
- Resolved challenging issues during Database migrations
- Maintained 99% of DB uptime with proactive monitoring.
Oracle DBA
CMS Computers Private Ltd
09.2004 - 12.2004
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers
- Worked for Citigroup projects and absorbed by Citigroup (CITOS) from Jan 2005.
Oracle DBA
Stratsoft Ltd
03.2002 - 08.2004
Software Engineer
SSi Ltd
02.2001 - 02.2002
Education
Master of Science - Computer Applications
Bharathidasan University
Tiruchirappalli, India 06.2002
Bachelor of Science - Physics
Loyola College
Chennai, India05.1999
Skills
- Technical Presentation
- Solution selling
- Proposal Development
- Product Demonstration
- Requirements Analysis
- Problem Solving, Issue Analysis
- Project Management
- Customer Service Expert
- After-sales support
- Requirements Gathering
Highlights
- Initiated product review and technical discussions for an existing customer who wanted to buy additional licenses. This opportunity was worth around 200K USD. During the discussions, identified there was an upselling opportunity for additional products. Worked with the Account Manager and other Pre-Sales consultants, suggested bundling multiple products and this deal was closed as an ELA deal with a value of around 1.5M USD.
- Traveled and Conducted Technical Enablement sessions for Partners across the SEA market Quarterly. Built a strong relationship with Partners and Customers in Indonesia. This resulted in Year-on-Year sales growth, repeat business, increase in the pipeline value.
- As a DB Architect, identified a license discrepancy for an Oracle DB server and saved around 200K RM for the project.
Certification
- Project Management Professional (PMP)
- ITIL Foundation Certificate
- NLP Foundation Certified
Timeline
Pre-Sales Engineer
Quest Software
05.2021 - 08.2024
Technical Solution Consultant
Quest Software
05.2013 - 05.2021
Database Administrator
Infinite Computer Solutions
12.2010 - 04.2013
Database Architect
Apar Technologies
09.2009 - 11.2010
Technical Lead
Cognizant Technology Solutions
01.2007 - 09.2009
Oracle DBA
Citigroup information technology operations and solutions ltd (CITOS)
01.2005 - 12.2006
Oracle DBA
CMS Computers Private Ltd
09.2004 - 12.2004
Oracle DBA
Stratsoft Ltd
03.2002 - 08.2004
Software Engineer
SSi Ltd
02.2001 - 02.2002
Master of Science - Computer Applications
Bharathidasan University
Bachelor of Science - Physics
Loyola College
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