Andrew Nguang Ing Kiat
Limbang, Sarawak,13
Summary
Effective CAPTAIN WAITER with proven fine dining operations and staff supervision expertise. Motivated staff to earn excellent customer service ratings. Superior organizational skills and hands-on management style brought desired results.
Hardworking Head Waiter with 3 years of F&B establishment serving experience. Expert in training employees with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Captain Waiter
Lee Signature Fish Eco Botanic
03.2023 - 04.2024
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
- Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
- Maximized output by optimizing resource allocation and scheduling tasks strategically.
- Assisted senior management in strategic planning endeavors aimed at positioning the organization for long-term success.
Midnight Service Crew
Sutera Haidilao
05.2022 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Maintained a clean and organized work environment for improved customer experiences.
Supervisor in Training
Kyochon Chicken
12.2021 - 05.2022
- Maximized output by optimizing resource allocation and scheduling tasks strategically.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Streamlined stock management processes for increased efficiency and reduced waste.
Senior Sevice Crew
SDS BAKERY AND CAFE
06.2020 - 12.2021
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
BAKING AND PATISSERIE
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Order Taking
Team Management
Basic accounting
Allergy awareness
Food and beverage expertise
Upselling techniques
Dining area maintenance
Service prioritization
Cash Handling
Bill computation
Guest service
Customer Service Management
POS System Operation
Timeline
Captain Waiter
Lee Signature Fish Eco Botanic
03.2023 - 04.2024
Midnight Service Crew
Sutera Haidilao
05.2022 - 02.2023
Supervisor in Training
Kyochon Chicken
12.2021 - 05.2022
Senior Sevice Crew
SDS BAKERY AND CAFE
06.2020 - 12.2021
High School Diploma -
BAKING AND PATISSERIE
04.2001 -