ANDREW AW KOK SIANG

• Evaluated current processes to develop improvement plans. Especially on asset management, vendor management and contract management.
• Develop in-house integrated tool that combined asset manager, contract management tool and procurement tool using company product (RPA, Workflow Cloud)
• As a contract manager to monitor the existing contract expiration date and communicate with stakeholders for renewal or terminate decision.
• Assign SaaS licenses to users who requested, at the same time clean up the license pools for the application and make it up to date.
• As a purchaser to purchase SaaS licenses using Basware tools (Oracle NetSuite) and generate PO upon approvals.

Laid off from Archroma due to role redundancy.

• Collaborated with cross-functional teams to achieve project goals on time and within budget
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
• Followed all company policies and procedures to deliver quality work
• Developed strong client relationships through consistent communication and attentive service
• Handle more than 6 months back logs of divestiture from Huntsman about payments, disputes, asset and service contracts renewals
• Provided training and support for end-users, fostering positive user experience and promoting efficient workflows

• Collaborated with cross-functional teams to achieve project goals on time and within budget
• Provide coaching, new tools, and new process training for the team members as I am most senior and the SME in the KL Office team
• As 3rd level escalation point to support daily operation from PR/PO to payment issues until resolved
• Work with account payable (AP) department on the payment dispute issues with vendors and assist with internal/external audit
• Perform end to end activity for P2P from sourcing, bidding, PR/PO to payment
• Handling global scale project that involves multi-million (capped 5 million) for ordering IT hardware, software, services and maintenance renewal contract
• Communicate with respective stakeholders globally to understand and confirm the requirements before kick start the project with project manager
• As finance gatekeeper (keep track of spending) to not exceed allocated budget for CAPEX and OPEX
• Work on disputes and discrepancies of the project until resolutions, escalate to respective resolver team and communicate/update to stakeholders
• As consultant for business on best practice of purchasing hardware and software to achieve maximum saving and efficiency

• Negotiated favorable contract terms with vendors and service providers, delivering cost savings while maintaining high-quality services
• Manage all IT asset information in HP Asset Management tool to keep its accuracy and up to date
• Perform yearly hardware disposal
• Developed detailed budget forecasts based on historical spending patterns, enabling more informed decision-making regarding future investments in assets
• Maximized asset efficiency by conducting thorough analyses and implementing strategic plans
• Led project teams within business to meet team metrics, cycle counts and wall-to-wall inventory requirements
• Conducted regular audits of physical assets, identifying areas for improvement and recommending appropriate actions to maximize value retention over time
• Implemented effective reporting systems to provide timely updates on asset performance metrics to stakeholders

• Managed a diverse portfolio of vendors, ensuring timely delivery of products and services within budget constraints
• Collaborated with legal teams to develop robust contracts that protected the organization’s interests while fostering mutually beneficial relationships with suppliers
• Perform bi-yearly vendor performance check
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
• Prepared and submitted detailed reports regarding assignments and ongoing investigations
• Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals

• Resolved complex technical issues for clients, resulting in higher system performance and reduced downtime via ticket system, emails and calls
• Assisted with the installation and configuration of hardware and software systems, ensuring proper functionality
• Developed customized solutions for unique client needs, demonstrating adaptability in resolving diverse technological challenges
• Enhanced productivity by proactively identifying potential problems and implementing preventive measures
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
• Prepared action plans for problematic processes and assets
• Wrote, reviewed and edited technical document in accordance with template requirements
• Developed planning criteria for integrating and enabling new technologies
• Illustrated potential obstacles when conducting site assessments for planned projects

• Streamlined help desk operations for increased efficiency and improved response times
• Maintained clear communication with end-users during the issue resolution process, ensuring customer satisfaction
• Developed comprehensive knowledge base articles, enabling faster issue resolution for colleagues and end users
• Reduced ticket resolution time with effective problem analysis and troubleshooting techniques

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Maintained computer and physical filing systems
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
• Conduct 1-to-1 testing for vendor/customer (Worldwide) perspective to ensure potential vendor's/customer's network are good enough (in terms of quality, idle duration etc.)
• Prepare test result after testing and study reports from vendor/customer to ensure there are no mismatched information (call duration, charges, billing cycle as per agreement etc.)
• Manage 20 staff in the office (8 CSEs, 1 HR, 1 Accounts Exec, and 10 Sales Exec) for daily operations and general issues
• Schedule working hours for support staff to cover call loads from time to time and ensure minimal number of abandon calls
• Provide training to new staff on company rules and regulations, job duties and product knowledge to ensure staff work according to company objectives and requirements
• Evaluation of staff performance and salary review
• Prepare reports for staff's evaluation and submit to headquarter in Sydney, Australia

• Assessed credit risk and analyzed financial statements
• Analyzed customer data such as financial statements to determine the level of risk involved for extending credit
• Analyzed credit scores to determine borrowers' creditworthiness
• Attended credit-related training and conferences to stay informed about industry trends and developments

• Troubleshot issues with websites and fixed scripting and use issues
• Configured and purchased domains for websites
• Conceptualized, planned and executed original designs for a wide range of website properties
• Enhanced website performance by optimizing images, code, and overall site structure