ANDREW PANG
Regional Sales Leader
Kuala Lumpur,14
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Concentrix - Google Workspace SMB+ENT, Google ISV
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sr Sales Manager
Concentrix - Google Cloud Platform
Kuala Lumpur, Kuala Lumpur
4 2023 - 03.2024
- Lead a strong team of professional sellers that is equipped with extensive Google Cloud computing knowledge and technical expertise that supports the entire Japan + APAC regions
- Applied effective GTM strategy to tackle QoQ growth expectations
- Worked with an internal BI team to develop meaningful dashboards to analyze market trends and opportunities
- Maintaining a strong and inclusive work culture within the team, resulting in a high performance selling trait.
Sales Manager (APAC)
Denave - Kaspersky Lab
Kuala Lumpur, Kuala Lumpur
01.2022 - 03.2023
- Build and maintain a strong team of professional Inside Sales Representatives with a culture of urgency to drive constant business growth
- Continuously coach and improve the team's sales effectiveness to win opportunities through renewal and new business
- Accurate forecasting and business planning with all regional stakeholders on a weekly basis
- Assume responsibility to establish and maintain effective communication with internal leaders and territory sales teams
- Develop collaborative partnership across the organization such as with Marketing, Territory Sales Team, Sales Operation, and other support teams to ensure successful program implementation and business growth
- Develop sales strategies with the team to ensure quarterly forecast and attainment is achieved through creative execution methods
- Build a trusted relationship with all sales representatives, people are the most valuable asset
- YoY growth of 37% in revenue
- Successive performance of 4Q in a row as compared to previous 2 years of non-performing period.
Senior Business Development Manager (APAC)
OneOcean Group
Kuala Lumpur, Kuala Lumpur
03.2017 - 01.2022
- Expand market presence of OneOcean - Docmap product in Asia through various channels
- Collaborate with a support team from Europe to have a single approach to global prospects/clients
- Spearheaded a project to produce a ready-made solution for small and medium sized businesses within the Maritime and Oil & Gas Industry
- This is particularly important for OneOcean to capture mass market share
- Project Lead for mobile application offering to complement existing solutions
- Project Lead for the largest client globally, providing consultancy and solutioning services
- Act as a technical specialist and reference point to OneOcean sales team
- Immensely improved customer relationships through local presence as compared to previous remote management from Europe
- Consistently growing a very strong and sustainable sales pipeline QoQ
- Maintaining the most profitable business unit within OneOcean.
License Compliance Manager
Autodesk Pte Ltd
Kuala Lumpur, Kuala Lumpur
09.2014 - 02.2017
- Develop strategies that increase revenue through Autodesk's License Compliance (LC) program
- Deploy these strategies company-wide to increase their effectiveness
- Actively participate and lead a team of 10-15 auditors through the auditing process
- Present audit findings to channel partners while negotiating acceptable settlement purchases and time frames for purchase with audited customers
- Collaborate with the channel sales team to positively drive revenue streams from business recovery activities
- Negotiate recovery amounts with vendors that were mutually agreeable
- Train channel partners on licensing and use of Autodesk software, Software Asset Management and Intellectual Property Rights (IPR)
- Follow up after training to answer additional questions and requests for further support
- Consistently deliver business growth activities that amount to a 20% increase in sales in the last 12 months
- Create a market awareness of LC through BSA and local authorities
- Drive the importance of legal compliance to all prospective clients
- Demonstrate solutions that will assist their business to remain complaint.
Technical Sales Specialist (Australia)
Microsoft
Kuala Lumpur
06.2013 - 08.2014
- Worked collaboratively with territory customers to stress the importance of implementing Microsoft solutions that were applicable for their business
- Demonstrated appropriate software that would increase productivity
- Communicated openly and often with key I.T
- Stakeholders in each client location
- Forged a long-lasting relationship that led to further purchases, referrals and trust
- Improved business growth attainment QoQ from 29% in Q1 to 118% in Q4
- Networked with existing and potential clients in order to drive this sales number to overachieve the target
- Spearheaded the largest Developer Tools contract that generated a sale of $150,000 in a single order
- Provided technical and customer service support to ensure flawless implementation of the software packages
- Recovered important revenue streams through non-compliance engagement
- Built a mixture of 50% new business and 50% renewal business through open communication and intense negotiation
- Provided the company with a systematic and easy to understand procedures for sales forecasting and reporting.
Inside Sales Account Manager (Brunei)
Dell
09.2011 - 05.2013
- Grew an indirect marketing in Brunei by virtually partnering with local affiliates and managing partners
- Networked with business professionals and sales leads to engage this emerging market
- Effectively managed projects by accepting bids and tenders from clients
- Negotiated the terms of the contracts to ensure a positive outcome for all parties involved
- Monitored the daily run rate during business management activities
- Created reports from the data gathered and shared them with key stakeholders
- Spearheaded the first EqualLogic deal in Brunei
- Achieved this by providing excellent customer service as well as interactive and engaging product demonstrations
- Grew revenue from $3.2 million to $6.2 million per quarter
- Engaged many new clients with business proposals as well as providing existing clients with new and innovative business solutions
- Championed the KACE appliance for the Rest of Asia Pacific (ROAP) region which included Brunei
- Drove sales through interactive meetings and hands-on experiences with customers.
Inside Sales Project Manager (Malaysia & Singapore)
Dell
07.2008 - 09.2011
- Provided customer service and interface to corporate clients in conjunction with other Account Mangers
- Determined the client's needs through a series of discovery techniques and interviewing processes
- Provided I.T
- Solutions according to client requirements and their needs on an enterprise engagement level
- Requested the specific requirements from the client up front to maximize efficiency and avoid confusion
- Vastly improved customer relationships by providing open lines of communication and first tier support when problems arose
- Acted quickly to problem solve and provide permanent solutions to all client issues
- Reached 100% of the 4 quarters spent in this role
- Opened up new avenues for revenue and handed over new opportunities that would foster future growth
- Spearheaded the first and largest KACE deal under the SB segment for the Singapore Region in 2010
- Provided the client with undivided attention during the launch to ensure smooth installation and implementation.
Education
Bachelor of Commerce - Marketing And Management
Murdoch University
Perth, Australia 01.2004 - 01.2007
Diploma -
TAR College
Penang, Malaysia 01.1999 - 01.2000
Skills
Sales Tracking
Timeline
Operations Manager
Concentrix - Google Workspace SMB+ENT, Google ISV
04.2024 - Current
Sales Manager (APAC)
Denave - Kaspersky Lab
01.2022 - 03.2023
Senior Business Development Manager (APAC)
OneOcean Group
03.2017 - 01.2022
License Compliance Manager
Autodesk Pte Ltd
09.2014 - 02.2017
Technical Sales Specialist (Australia)
Microsoft
06.2013 - 08.2014
Inside Sales Account Manager (Brunei)
Dell
09.2011 - 05.2013
Inside Sales Project Manager (Malaysia & Singapore)
Dell
07.2008 - 09.2011
Bachelor of Commerce - Marketing And Management
Murdoch University
01.2004 - 01.2007
Diploma -
TAR College
01.1999 - 01.2000
Sr Sales Manager
Concentrix - Google Cloud Platform
4 2023 - 03.2024
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