ANDREA LEONG
HEAD OF ENFORCEMENT
Kuala Lumpur,14
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level head of enforcement position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
3
3
Languages
Work History
HEAD OF ENFORCEMENT
EPF
04.2023 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Organized and detail-oriented with strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- High gap on KPI achievement to mate requirement of 90% per month
- Proved successful working within tight deadlines and a fast-paced environment
Customer Service Representative
Ambank (M) Berhad
04.2003 - 04.2003
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Tracked customer service cases and updated service software with customer information.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
TIME SCALE CLERK
HSBC Bank
12.1994 - 03.2003
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Managed daily cash transactions, ensuring accurate recording and timely deposits.
- Developed strong relationships with clients through consistent professionalism and prompt resolution of any issues that arose during transactions.
- Supported environmental initiatives by accurately documenting recyclable materials processed at facility for reporting purposes.
- Enhanced communication within team by developing standardized reporting system for sharing relevant information across shifts.
- Improved efficiency by streamlining scale processes and implementing new software tools.
- Provided training to new employees on company policies, scale operations, and customer service standards.
Education
MBA - Islamic Studies
UNIVERSITY OF MALAYA
Kuala Lumpur, Malaysia 01.2013 - 01.2013
BBA - Business Administration
UNIVERSITY OF MALAYA
Kuala Lumpur, Malaysia 01.2002 - 01.2002
Skills
Customer Relations
undefinedTimeline
HEAD OF ENFORCEMENT
EPF
04.2023 - Current
MBA - Islamic Studies
UNIVERSITY OF MALAYA
01.2013 - 01.2013
Customer Service Representative
Ambank (M) Berhad
04.2003 - 04.2003
BBA - Business Administration
UNIVERSITY OF MALAYA
01.2002 - 01.2002
TIME SCALE CLERK
HSBC Bank
12.1994 - 03.2003
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