AEDRINOL AHMAD
ADMINISTRATOR
Cheras, Selangor,10
Summary
Proven Bank Officer with a track record of enhancing branch operations and client services at RHB BANK BHD. Leveraged expertise in Excel and forward-thinking to streamline processes, boosting efficiency. Excelled in relationship building, securing increased business through strategic client engagement. Demonstrates a self-motivated nature, driving significant improvements in banking operations and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Bank Officer
RHB BANK BHD
08.2000 - 12.2015
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Optimized workflow processes by introducing innovative technological solutions, increasing operational efficiency across the board.
- Streamlined operations for improved efficiency by implementing new banking procedures and policies.
- Managed and opened over [Number] checking, saving and line of credit accounts.
- Supervised branch operations and made continuous improvements in each area.
- Gathered data and built financial models around key metrics.
- Collaborated with various departments to ensure smooth transactions for high-value clients, strengthening client trust in the institution.
- Contacted potential clients to pursue sales and gather funds.
- Generated status reports, brief books and IPO pitches.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Evaluated and negotiated contracts to procure favorable financial terms.
Clerk
D&C BANK BHD
08.1994 - 07.2000
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Assisted in budget preparation to ensure financial efficiency within department.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Maintained up-to-date employee records to assist in human resources planning.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
CLECRK
FRANK SMALL ASSOCIATE
02.1992 - 07.1994
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Audit Assistant
SINGER (M) SDN BHD
01.1990 - 01.1992
- Completed audits in accordance with regulations and procedures.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported the completion of high-quality audits with diligent documentation and attention to detail.
- Analyzed trends in financial data to investigate fluctuations.
- Established audit and internal control procedures and recommended process improvements to address issues.
Education
No Degree -
SEKOLAH MENENGAH TAMAN TASIK
Ampang, Selangor, Malaysia 04.2001 -
Skills
Expertise in Excel
Client services
Branch operations
Problem-solving skills
Operations management
Self-motivated nature
Forward-thinking
Administration strength
Community relations
Security
Banking regulations
Relationship building
Timeline
No Degree -
SEKOLAH MENENGAH TAMAN TASIK
04.2001 -
Bank Officer
RHB BANK BHD
08.2000 - 12.2015
Clerk
D&C BANK BHD
08.1994 - 07.2000
CLECRK
FRANK SMALL ASSOCIATE
02.1992 - 07.1994
Audit Assistant
SINGER (M) SDN BHD
01.1990 - 01.1992