Anatasia Nyalu
Kampung Lumou , Telupid , 89320 , Sabah
Summary
Dynamic professional with a proven track record in customer engagement and relationship building, demonstrated at Music Hive ITCC. Skilled in cash handling and payment processing, with a flair for hair styling techniques that enhance client satisfaction. Known for quick learning and teamwork, consistently upselling to boost revenue and fostering loyal clientele through exceptional service.
Overview
3
3
years of professional experience
Work History
Retail Cashier
Lot32 Bar & Bistro
01.2024 - 08.2024
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service
Music Hive ITCC
01.2023 - 11.2023
- Developed working relationships with internal and external customers while assisting with account management duties.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hair Stylist
Lashes Hair Beauty Saloon
01.2022 - 05.2022
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Jabatan Pembangunan Sumber Manusia
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Peperiksaan Tingkatan 3 ( PT3 )
Sekolah Menengah Kebangsaan Telupid , Sabah01-2018
Ujian Peperiksaan Sekolah Rendah ( UPSR )
Sekolah Kebangsaan Telupid , Sabah01-2015
Skills
Cash Handling
Payment Processing
Basic math proficiency
Customer Engagement
Teamwork and Collaboration
Men and women haircuts
Hair styling techniques
Quick Learner
Relationship building and management
Knowledge of color space theory
Languages
Malay
Native language
English
Advanced
C1
Timeline
Retail Cashier
Lot32 Bar & Bistro
01.2024 - 08.2024
Customer Service
Music Hive ITCC
01.2023 - 11.2023
Hair Stylist
Lashes Hair Beauty Saloon
01.2022 - 05.2022
Jabatan Pembangunan Sumber Manusia
04.2001 -
Peperiksaan Tingkatan 3 ( PT3 )
Ujian Peperiksaan Sekolah Rendah ( UPSR )
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