Anastashia Theseira
Human Resource
Kuala Lumpur
Summary
A results-driven HR professional with 5+ years of experience in talent management, employee engagement, DEI initiatives, and performance management. Proven expertise in developing leadership programs, facilitating training, and driving HR initiatives to enhance culture and employee experience. Skilled in recruitment, onboarding, and retention, with a focus on creating inclusive environments through DEI strategies. Adept at managing cross-functional projects, building relationships, and supporting business goals through strategic HR planning. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
Work History
SEA Talent Management
Deloitte
8 2023 - Current
- Led the ICONIC project for Managers to Directors, achieving 80% employee retention
- Managed the Executive Leadership Development Program (ELDP) to build future partners
- Took charge of onboarding new hires and senior leaders, improving employee satisfaction to 85%
- Organized DEI initiatives like HERizon Sip and Share, Women in Tech awards, and served on the DEI council, achieving an 83% inclusion metric
- Developed a monthly calendar of mental health and wellbeing activities, increasing wellness program participation from 30% to 50%
- Led the 'Grow With Us' career development program, maintaining retention above 80%
- Managed vendor relations and drove awareness for the employee portal, increasing usage from 50% to 65%
- Oversaw and coordinated employee townhalls by liaising with key stakeholders
- Contributed to the Global Talent Engagement (GTE) survey by managing data and providing visualizations for better insights.
Channel Development
Maxis
09.2021 - 08.2023
- Collaborated closely with recruitment agencies to attract potential candidates, enhancing the hiring process
- Conducted phone, video, and face-to-face interviews, streamlining candidate evaluations
- Managed onboarding for new hires and senior leaders, improving employee satisfaction from 50% to 80%
- Achieved a 50% increase in participation and a 98% completion rate for training programs through comprehensive needs assessments and program development
- Created and implemented performance management procedures, achieving a 90% completion rate for employee performance reviews
- Developed and executed initiatives to improve retention and development, advising supervisors on effective HR practices
- Led the expansion of store locations from 30 to 200, effectively liaising with partners and managing legal authorizations for the Maxis Shop-in-Shop partnership
- Arranged all necessary legal authorization procedures to support new partnerships and store openings.
Project Management | Apple Project Associate
Maxis
03.2020 - 12.2021
- Collaborated with all relevant stakeholders to define clear project scopes, ensuring technical feasibility in the Maxis x Apple Partnership
- Successfully maintained the relationship with Apple and key stakeholders, fostering collaboration and alignment on project goals
- Analyzed project success metrics, leading to a 200% increase in sales compared to the previous year
- Increased monthly goal achievement (GA) from an average of 15 GAs to 1,000 GAs, showcasing a significant improvement in performance
- Implemented performance management and predictive analytics, achieving 100% completion in employee training programs
- Successfully expanded Maxis presence from 30 Apple stores to 100 Apple stores, significantly enhancing market reach
- Acted as the liaison for multiple teams on joint projects, ensuring synergistic efforts and alignment across units.
Maxis Centre | Retail Associate
Maxis
07.2020 - 08.2021
- Assessed customers' needs and suggested solutions to their problems, utilizing upselling techniques to increase store sales
- Leveraged the CRM system to develop prospecting and sales strategies that ensured high activity and effective closing ratios, successfully closing new leads through solution-selling for small, medium, and large customers
- Drove operational excellence by creating a conducive customer journey that led to speedy and effective resolutions for customers and promoted self-service options
- Ensured seamless operations in terms of cash, inventory, floor, and in-store merchandising management while managing in-store customer experience by understanding crowd patterns and executing smart scheduling for staff
- Focused on career growth and development of staff by consistently providing support, leadership, mentoring, and coaching, serving as a role model to ensure high operational standards.
Graduate Trainee
Maxis
08.2019 - 08.2020
- Gathered comprehensive information on the company and participated in on-the-job training, enhancing understanding of operations and processes
- Actively participated in meetings, workshops, and team-building events, fostering collaboration and positive relationships with staff members
- Compiled reports and created presentations for team members, effectively communicating insights and progress
- Contributed to a positive company culture by bringing energy and enthusiasm, forming lasting professional relationships with colleagues.
Human Resource Intern
SOLS 24/7
09.2015 - 01.2018
- Assisted in conducting job interviews for both local and international candidates, ensuring a comprehensive evaluation process
- Actively participated in the recruitment process, including resume screenings, phone interviews, and coordination of face-to-face interviews
- Scheduled and confirmed interviews with candidates, maintaining clear communication throughout the process
- Posted, updated, and removed job advertisements from job boards, careers pages, and social networks, ensuring visibility for open positions
- Developed clear and detailed job descriptions to attract suitable candidates for various roles
- Reviewed resumes and drafted offer letters for selected candidates, facilitating a smooth hiring process
- Maintained up-to-date personnel information and files, ensuring compliance and accessibility
- Prepared performance appraisal forms to evaluate employee performance effectively
- Assisted the senior manager with monthly reports, compiling relevant HR data and insights
- Prepared warning letters for employees who failed to meet monthly performance appraisal standards
- Updated internal databases with new employee information, including contact details and employment forms, ensuring accurate records
- Maintained and kept employment documents up-to-date in personal files, ensuring proper documentation accuracy in handling HR processes.
Education
Bachelor of Arts - Business Administration Leading Human Resource
SEGi University
Kota Damansara, Selangor 04.2001 - 12.2018
Diploma - Business Administration
SEGi University
Kota Damansara, Selangor 09.2014 - 12.2016
Skills
Project Management
Organizational Skills
Training & Development
Talent Acquisition
Recruitment strategy
Training Coordination
Onboarding Coordination
Teamwork and Collaboration
Microsoft Office
Customer Relationship Management
Retail Management
Operations Management
Languages
English
Proficient
C2
Malay
Proficient
C2
Portuguese
Intermediate
B1
References
- Patrick Lee, Maxis Broadband Sdn Bhd, 0123477321
- Sarah Chow, CG Computers Sdn Bhd, 012-6075184
- Shahinaz Shafee, Maxis Broadband Sdn Bhd, 0123882362
Timeline
Channel Development
Maxis
09.2021 - 08.2023
Maxis Centre | Retail Associate
Maxis
07.2020 - 08.2021
Project Management | Apple Project Associate
Maxis
03.2020 - 12.2021
Graduate Trainee
Maxis
08.2019 - 08.2020
Human Resource Intern
SOLS 24/7
09.2015 - 01.2018
Diploma - Business Administration
SEGi University
09.2014 - 12.2016
Bachelor of Arts - Business Administration Leading Human Resource
SEGi University
04.2001 - 12.2018
SEA Talent Management
Deloitte
8 2023 - Current
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