Successful Executive with over eight years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Inspiring team leader adept at striving to develop a healthy and inspiring work environment. Creating strategic alliances with colleagues and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Account Servicing Executive
Mantra Communication Sdn Bhd
Kota Damansara, Selangor
08.2023 - Current
Acted as the main liaison for day-to-day client communication, ensuring ongoing projects remain on track and aligned with client expectations.
Interpreted and assessed client briefs, offering strategic suggestions and alternative solutions based on industry insights and research.
Bridged client requirements with internal creative and production teams by proposing informed concepts and delivering quality outputs that meet brand standards.
Oversaw end-to-end quality control from creative development to production to ensure all deliverables met client expectations and industry standards.
Monitored monthly quotations and billings, supporting business goals and ensuring KPIs were consistently on track.
Delegated tasks and coordinated workloads within the team to maintain productivity and meet deadlines for multiple campaigns.
Led issue resolution through proactive research and strategic solution proposals, ensuring client satisfaction even in challenging situations.
Simultaneously managed large-scale campaigns and smaller daily deliverables, demonstrating strong multitasking and prioritisation skills.
Cultivated positive team dynamics and supported a healthy, collaborative work environment.
Managed supplier relationships, ensured timely payments, and successfully negotiated cost reductions to optimise project budgets.
Planned and executed high-profile marketing campaigns and events, including:
PETRONITA Orchid Run & Ride 2024, PUMA Nitro Night Run 2024/2025 – Also undergoing training to become a lead Run Event Manager.
Panasonic Bidet Launch & Panasonic Bidet School Workshop (involving 30 schools; recipient of Panasonic MD Choice Award).
Electrolux Malaysia Seasonal Campaigns – Led Merdeka, Year-End, and Raya promotional campaigns across digital and offline channels.
Account Servicing Executive
Bulb Communique Sdn Bhd
Petaling Jaya, Selangor
11.2017 - 03.2023
Managed day-to-day client relationships, ensuring open communication, trust, and consistent client satisfaction.
Analysed client needs and market trends to develop tailored marketing strategies and executed campaign initiative based on the brand's needs and tracked KPIs to ensure performance goals were met.
Coordinate communication seamlessly between internal departments and clients, fostering smooth workflows and clear communication.
Contributed to a positive work culture by encouraging transparency, collaboration, and strong interpersonal dynamics.
Led social media content creation and community management efforts for clients' brands, helping them build strong online presence and customer loyalty.
Developed strategic communication plans to enhance brand perception and ensure positive customer experience.
Planned and executed high-value events (RM200K+), including community outreach programs, product launches, and exhibitions namely PETRONAS Experience Ventures 2022, Yayasan PETRONAS Tree Planting Programme 2022, MODENAS Dominar Launch 2018 and Pulsar Test Power 2017.
Reviewed all creative outputs to maintain quality control, brand alignment, and error-free deliverables.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
SL1M (YES) Trainee
PLUS Malaysia Berhad
Ara Damansara, Selangor
09.2017 - 10.2017
Designed internal graphic materials for HR initiatives, supporting company branding and employee engagement efforts.
Coordinated the preparation and distribution of weekly internal communications to ensure timely and clear updates across departments.
Planned and supported internal engagement events aimed at strengthening relationships between multiple branches, enhancing team cohesion and workplace culture.
Education
Bachelor of Arts - Mass Communication (Hons.) Advertising
Universiti Teknologi MARA
Selangor
09.2014 - 03.2016
Skills
Client and Supplier Relations
Problem Resolution
Interpersonal Communication
Administrative Skills
Organisation & Workflow Management
Language: English, Bahasa Malaysia
Proficiency: Microsoft Office, Google Workspace and Adobe Creative
Timeline
Account Servicing Executive
Mantra Communication Sdn Bhd
08.2023 - Current
Account Servicing Executive
Bulb Communique Sdn Bhd
11.2017 - 03.2023
SL1M (YES) Trainee
PLUS Malaysia Berhad
09.2017 - 10.2017
Bachelor of Arts - Mass Communication (Hons.) Advertising
IMPLIMENTATION ENGINEER (I.E) at SOUTH PACIFIC COMMUNICATION RESOURCES SDN BHDIMPLIMENTATION ENGINEER (I.E) at SOUTH PACIFIC COMMUNICATION RESOURCES SDN BHD
IT Support Helpdesk (Intern) at SS Surveillance & Communication Sdn Bhd JohorIT Support Helpdesk (Intern) at SS Surveillance & Communication Sdn Bhd Johor