ANAS ALMANSORI
Branch Manager
Taif, Al Faisaliah
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Branch Manager
Island Way Sorbet
09.2024 - Current
- Oversee the daily operations of the branch to ensure that business and financial goals are met
- Develop effective strategies to increase sales and enhance customer experience, with a focus on managing and motivating the team to achieve outstanding performance
- Work to build a strong and collaborative team that contributes to the branch's success, and I also participate in planning and implementing initiatives that support growth
- Analyze performance and provide management reports to ensure continuous improvement
- Supporting the creation of business proposals for business development
- Supporting as interpreter & translator
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Created financial dashboards to provide insights into key performance indicators.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Utilized financial software to prepare consolidated financial statements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Manages approximately more than 100 clients per day.
Manager
Sana'a Restaurant
12.2020 - 09.2024
- Managing restaurant; managing human resources; Supervising employees and restaurant activities; Ensuring food safety and quality
- Enforcing restaurant standard of operation; Versatile staffing; Promoting and marketing the restaurant; Restaurant inventory and supply; managing online orders Evaluating customer feedbacks; accounting
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Increase revenue by 15%.
- Improved safety procedures to create safe working conditions for workers.
Customer Service Representative
Expert clinic
02.2019 - 04.2020
- Problem-solving for customer satisfaction and sales growth
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Manages approximately 50 incoming calls, emails per day from customers.
Retail Sales Representative
Abu Khaled Company
06.2016 - 09.2016
- Cross-selling
- Helped customers complete purchases, locate items and join reward programs
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Folded and arranged merchandise in attractive displays to drive sales.
- Generated brand awareness and positive product impressions to increase sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Fostered a culture of teamwork among colleagues through open communication channels and collaborative problemsolving.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Welcomed customers and provided assistance in locating and purchasing products.
- Supported successful marketing campaigns by executing in-store promotional activities that attracted customer attention.
- Recommended merchandise to customers based on needs and preferences.
- Leveraged social media platforms for promoting store events, driving increased foot traffic through targeted online engagement.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
Accountant
Al-Qahtani Company
12.2015 - 02.2016
- Calculated and prepared checks for utilities, taxes and other payments
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Prepared and filed tax forms to meet needs of customers.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Led successful integration of financial systems following merger, ensuring continuity and accuracy of financial reporting.
- Implemented new accounting software, leading to more efficient financial data management and reporting.
- Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
- Reduced financial risks by implementing robust internal controls and monitoring mechanisms.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
- Assisted in successful negotiation of terms with vendors and suppliers, improving company's cost-efficiency.
- Identified significant tax savings opportunities by conducting in-depth research on applicable deductions and credits.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
- Played key role in financial planning and analysis, contributing to company's long-term financial strategy.
English Teacher; Arabic English Translator
English Castle Institute
05.2019 - 03.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Kept classroom organized, clean and safe for students and visitors.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Created and implemented activities to foster critical thinking skills of students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Prepared comprehensive English curriculum for multiple classes.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Attended department meetings to develop and update course curricula.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
Assistant Warehouse Manager
Dairy and Jabban Al-Sham
01.2018 - 01.2019
- Provided optimization suggestions for warehouse operations
- Scheduled and coordinated staffing for warehouse shifts to ensure efficiency
- Organized periodic audits of warehouse processes to ensure compliance with company policies as well as federal regulations related to health and safety guidelines.
- Trained employees on equipment operation and safety protocols.
- Spearheaded process improvement initiatives, identifying areas for potential growth or cost reduction opportunities within the warehouse operation.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.
- Assisted in reducing overhead costs through effective use of resources and strategic planning.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Enhanced employee morale by fostering an inclusive team environment that encouraged open communication channels between staff members at all levels of the organization.
- Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
- Mentored new employees, providing guidance on company policies, expectations, and best practices.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated regular maintenance of warehouse equipment to minimize downtime and maintain operational efficiency.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Developed strong relationships with suppliers, negotiating favorable terms for purchasing products at competitive prices without sacrificing quality standards.
- Conducted research to address shipping errors and packaging mistakes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Tracked production and quality control systems to proactively identify deficiencies.
- Acted as liaison between company departments and warehouse teams.
- Adhered to industry best practices for warehousing, material handling, and documentation.
Education
Diploma - Comprehensive Marketing Training Diploma
Emasteryacademy
MalaysiaCertificate - Graduate Language Certificate: English (C1)
English Castle Institute
IstanbulCourses in Accounting System - Training On The Onyx (ESP) & FERB
Ultimatey Company
IstanbulCourse - E- Marketing Course From Google: Digital Marketing
Google
United States Of AmericaCertificate - Turkish Language (B1) Language Certificate
Fatih Sultan Mehmet University
IstanbulHigh School Diploma -
High School Diploma
Taif High SchoolSkills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales Development
Employee Development
Business development expertise
Performance Reviews
Customer Relationships
Decision-Making
Business Development
Work Prioritization
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Intermediate
B1
French
Beginner
A1
Timeline
Branch Manager
Island Way Sorbet
09.2024 - Current
Manager
Sana'a Restaurant
12.2020 - 09.2024
English Teacher; Arabic English Translator
English Castle Institute
05.2019 - 03.2020
Customer Service Representative
Expert clinic
02.2019 - 04.2020
Assistant Warehouse Manager
Dairy and Jabban Al-Sham
01.2018 - 01.2019
Retail Sales Representative
Abu Khaled Company
06.2016 - 09.2016
Accountant
Al-Qahtani Company
12.2015 - 02.2016
Diploma - Comprehensive Marketing Training Diploma
Emasteryacademy
Certificate - Graduate Language Certificate: English (C1)
English Castle Institute
Courses in Accounting System - Training On The Onyx (ESP) & FERB
Ultimatey Company
Course - E- Marketing Course From Google: Digital Marketing
Google
Certificate - Turkish Language (B1) Language Certificate
Fatih Sultan Mehmet University
High School Diploma -
High School Diploma