ANAPURNI A/P SUBRAMANIAM
KLANG
Summary
Dynamic Team Lead with Ericsson, skilled in operational-level agreements and stakeholder collaboration—proven track record in enhancing workflow processes and driving cost-saving initiatives. In adapting to financial management and team leadership, I excel in problem-solving and fostering effective communication to achieve strategic objectives. Passionate about delivering results and empowering teams.
Overview
10
10
years of professional experience
Work History
Team Lead- Service Management Department (Managed Service – Digital Nasional Berhad)
Ericsson(M) Sdn Bhd
Kuala Lumpur, Malaysia
11.2021 - Current
- Established Operational Level Agreements (OLA) between Ericsson and DNB to improve collaboration.
- Developed efficient workflow processes for diverse job scopes within thedepartment.
- Facilitated resource hiring and onboarding, promoting seamless team integration.
- Coordinated meetings between DNB and Ericsson SVM teams to align objectives.
- Managed escalations by engaging stakeholders to resolve issues efficiently.
- Led training sessions and strategy development for a team of seven members.
- Maintained financial records while overseeing daily operational tasks.
- Ensured third-party service providers met performance metrics outlined in SLAs and KPIs.
Team Lead- Service Management Department (Managed Service - Digi)
Ericsson(M) Sdn Bhd
Selangor, Malaysia
05.2018 - 10.2021
- Led a team of 7 members, ensuring timely completion of daily operations and activities.
- Conducted data analysis on financial transactions to identify trends and inform decision-making.
- Prepared weekly progress reports detailing payment statuses to enhance transparency.
- Supported cost-saving initiatives through strategic planning and resource allocation.
- Reconciled financial discrepancies by meticulously analyzing account information.
- Compiled budgets, business plans, and financial statements for stakeholder review.
- Verified documentation for payments and processed disbursements accurately.
- Negotiated pricing agreements with suppliers to secure favorable terms for the organization.
Associate• Finance Executive
Digi Telecommunication Sdn Bhd
Selangor, Malaysia
01.2015 - 04.2018
- Managed contract renewals and legal documentation to ensure compliance with company policies and regulations.
- Oversaw safekeeping of tenancy contracts, securing necessary signatures and official stamps.
- Negotiated rental agreements with landlords, achieving cost reductions and favorable terms.
- Maintained updated tenant database to track contact details and lease renewal timelines.
- Collaborated with lawyers and stakeholders to resolve legal matters effectively.
- Controlled accuracy and accessibility of contractual and financial documentation.
- Handled TNB reconciliation and utility payments for Digi sites to ensure timely transactions.
- Led eight-month Audit and Governance project, adhering to best practices and regulatory standards.
Education
Bachelor's Degree - Industrial Management
UNIVERSITY MALAYSIA PAHANG (UMP)
Pahang01.2015
Sijil Tinggi Pelajaran Malaysia -
Sek Men Keb Shahbandaraya
Klang01.2010
Skills
- Operational level agreements and SLA management
- Stakeholder collaboration
- Problem-solving abilities
- Workflow process development
- Financial recordkeeping
- Training and mentoring
- Data analysis
- Effective communication
- Team leadership
- Automation initiatives
- Stakeholder engagement
- Contract negotiation
- Meeting facilitation
- Process improvement
- Problem-solving
- Financial management
- Client communication
- Stakeholder management
Personal Qualities
- Highly motivated, dedicated, willing to learn.
- Able to perform well under extreme stressed condition with an aim to succeed.
- Professional, ethical, honest, punctual, hardworking and love challenges.
- Able to work independently with minimum supervision and extra hours.
- Easy going and enthusiastic personality which has assisted in maintain excellent professional friendships with colleagues.
- Contract negotiation
- Analytical skills
- Project planning
- Financial analysis
- Overseeing daily activities
Languages
4,B2,6,C2,6,C2
References
- Vishnu Menon A/L Krishan, Head of Department, Manager of Local Delivery Digi-Ericsson, 019-2766609, vishnu.menon.krishnan@ericsson.com
- Sasindran A/L Nyanasegere, Head of Service Management for DNB, +60 12-619 3243, sasindran.nyanasegere@ericsson.com
- Debbie Gan Su Yen, Head of Cost Management, DIGI Telecommunications Sdn Bhd, 0146690347, GANSY@DIGI.COM.MY
Timeline
Team Lead- Service Management Department (Managed Service – Digital Nasional Berhad)
Ericsson(M) Sdn Bhd
11.2021 - Current
Team Lead- Service Management Department (Managed Service - Digi)
Ericsson(M) Sdn Bhd
05.2018 - 10.2021
Associate• Finance Executive
Digi Telecommunication Sdn Bhd
01.2015 - 04.2018
Bachelor's Degree - Industrial Management
UNIVERSITY MALAYSIA PAHANG (UMP)
Sijil Tinggi Pelajaran Malaysia -
Sek Men Keb Shahbandaraya
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